American Medical Response Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular American Medical Response number
Q:How do I get a live human at American Medical Response?
A:Press 2
Q:Does American Medical Response offer 24 hour customer service?
A:Not at this number; hours here are 9am-5pm EST. The least busy day is Tuesday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this American Medical Response phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Below are some clips we've found from American Medical Response's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling American Medical Response and RuralMet patient business services. If this is an emergency, please hang up and dial nine one one. To continue in English, please press one or stay on the line."
Excerpt from a call with American Medical Response
Monday, March 4, 2024 4:37 PM

What are the hours and when should I call?

American Medical Response operates the call center for this 800-913-9106 phone number 9am-5pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 8 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Medical Response phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Medical Response staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call American Medical Response is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 8 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call American Medical Response is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Medical Response staffs the call center well on Tuesday.

Why call this American Medical Response number?

Below is a sample of recent calls to American Medical Response, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting ambulance for medical condition: "I need to go to the hospital. I have nobody to tag me."
- From a call lasting 8m 31s , Feb 28, 2024 9:17 PM
Billing inquiry: "I need somebody to take care of this bill for me because I had help insurance."
- From a call lasting 14m 20s , Jan 22, 2024 7:13 PM

More Ways to Contact American Medical Response Customer Service

There are of course other ways to contact American Medical Response customer service besides the phone. Below we list the best ones, by medium.
Email - Customer Service
Usually will get a response within 1-2 business days.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and American Medical Response will reply our your email.
American Medical Response's website
As a last, sometimes only, resort- American Medical Response customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is American Medical Response's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Medical Response agent. This phone number is American Medical Response's best phone number because 48 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-913-9106 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call American Medical Response first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, American Medical Response has 1 phone number. It's not always clear what is the best way to talk to American Medical Response representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for American Medical Response. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Medical Response. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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