American Medical Response Customer Service

Phone Number & Contact Info

American Medical Response's Best Phone Number

Toll-free·Calls Customer Service·Most popular American Medical Response number

How do I talk to a live human at American Medical Response?

A:Press 2

Does American Medical Response offer 24 hour customer service?

A:Not at this number; hours here are 9am-5pm EST. The least busy day is Wednesday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this American Medical Response phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Below are some clips we've found from American Medical Response's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling American Medical Response and RuralMet patient business services. If this is an emergency, please hang up and dial nine one one. To continue in English, please press one or stay on the line."
Excerpt from a call with American Medical Response
Monday, March 4, 2024 4:37 PM

What are the hours and when should I call?

American Medical Response operates the call center for this 800-913-9106 phone number 9am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 8 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Medical Response phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Medical Response staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call American Medical Response is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 8 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call American Medical Response

In summation, the best day to call American Medical Response is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Medical Response staffs the call center well on Wednesday.

Why Customers Call American Medical Response

If you have time to do a bit of reading before you call American Medical Response, we recommend you read over some of our problem-specific articles.

What services does American Medical Response provide?

American Medical Response (AMR) offers a comprehensive range of emergency medical services (EMS) across the United States. With a highly trained and professional team, AMR provides emergency medical transportation, including ground and air ambulance services. They respond to 911 calls, providing prompt and life-saving assistance in a variety of medical emergencies. AMR is also committed to community health, offering non-emergency medical transportation for patients in need of transport to medical appointments, clinics, or hospitals. In addition, AMR provides event medical services, ensuring the safety and welfare of attendees at large gatherings or public events. With their focus on quality care and reliability, AMR is a trusted name in the field of emergency medical services.

What areas does American Medical Response serve?

American Medical Response (AMR) serves a wide range of areas across the United States. As the largest provider of medical transportation services, AMR operates in more than 40 states, covering both urban and rural regions. With a vast network of emergency medical services, AMR's coverage includes major cities, suburbs, and remote areas, ensuring access to healthcare resources for communities of all sizes. AMR's highly trained professionals are available 24/7 to provide emergency medical transportation, critical care support, and non-emergency medical transportation services. By partnering with hospitals, healthcare systems, and other medical facilities, AMR aims to meet the medical needs of patients in diverse locations and deliver quality care to all.

Can American Medical Response handle special medical needs or conditions during transportation?

Yes, American Medical Response is equipped to handle special medical needs or conditions during transportation. Our highly trained and experienced medical professionals are skilled in managing a wide range of special medical situations, including but not limited to, patients with chronic illnesses, physical disabilities, mental health issues, and acute conditions. We strive to provide exceptional care and ensure the safety of all patients throughout the transportation process. Our advanced medical equipment and resources allow us to offer individualized care plans that meet unique medical needs. Whether it's oxygen support, medication administration, or specialized medical equipment, our dedicated team is fully prepared to address any special medical requirements during transportation. Your health and well-being matter to us, and we are committed to delivering the highest standard of care to all patients.

Top American Medical Response customer service problems

Click the link above to get answers to just about any American Medical Response customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to American Medical Response, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting ambulance for medical condition: "I need to go to the hospital. I have nobody to tag me."
- From a call lasting 8m 31s , Feb 28, 2024 9:17 PM
Billing inquiry: "I need somebody to take care of this bill for me because I had help insurance."
- From a call lasting 14m 20s , Jan 22, 2024 7:13 PM

More American Medical Response Customer Service Contacts

There are of course other ways to contact American Medical Response customer service besides the phone. Below we list the best ones, by medium.

American Medical Response Customer Email Addresses - Customer Service
Usually will get a response within 1-2 business days.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and American Medical Response will reply our your email.

American Medical Response Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- American Medical Response customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is American Medical Response's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Medical Response agent. This phone number is American Medical Response's best phone number because 48 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-913-9106 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call American Medical Response first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, American Medical Response has 1 phone number. It's not always clear what is the best way to talk to American Medical Response representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for American Medical Response. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Medical Response. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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