American Greeting Cards Customer Service

Phone Number & Contact Info

American Greeting Cards's Best Phone Number

800-711-4474
Toll-free·Calls Customer Service·Most popular American Greeting Cards number
Q:

How do I talk to a live human at American Greeting Cards?

A:Press 0, then # then # or Say "Inquire about New Membership"
Q:

Does American Greeting Cards offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Monday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

American Greeting Cards Customer Phone Numbers

Retailer Hotline

800-729-9188
Toll-free · 24 hours, 7 days · Do not press anything; just wait on hold for a representative. · Please stay on the line for the next representative.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this American Greeting Cards phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0, then # then # or Say "Inquire about New Membership"
Here is how our research team describes the way the American Greeting Cards phone system greets you: To set up a new membership or renew membership, press 1. If you need help accessing your membership, press 2. For help sending an e-card or issues with our site, press 3. To cancel a membership, press 4. If you are calling about an order you purchased at the store or online, press 5.
Below are some clips we've found from American Greeting Cards's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling American Greetings. This call may be recorded for quality purposes. If you are calling about a paper card or a product you've purchased at a store or online, press five. Sorry. I didn't get that. So that I can best direct your call, please select from the following choices. To set up a new a g dot com membership or renew an existing one, press one. If you need help accessing your member or updating your membership information, press two. If you need help sending an ecard or using print at home or you experience issues on our site, press three. To cancel a membership, press four. If you're calling about a paper card, or a product you've purchased at a store or online, press five.
To set up a new a g dot com membership or renew an existing one, press one.
If you need help accessing your membership or updating your membership information, press two."
Excerpt from a call with American Greeting Cards
Monday, March 18, 2024 12:29 PM

What are the hours and when should I call?

American Greeting Cards operates the call center for this 800-711-4474 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Greeting Cards phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Greeting Cards staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call American Greeting Cards is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call American Greeting Cards

In summation, the best day to call American Greeting Cards is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Greeting Cards staffs the call center well on Monday.

Why Customers Call American Greeting Cards

If you have time to do a bit of reading before you call American Greeting Cards, we recommend you read over some of our problem-specific articles.

Do I need an account to send an American Greeting Cards ecard?

No, you do not need an account to send an American Greeting Cards ecard. We understand that convenience is essential, so we have made it easy for you to send ecards without the need for an account. Simply select the perfect ecard from our wide range of options, personalize it with your own message and recipient's email address, and hit send. Your thoughtful ecard will be on its way to brighten someone's day. However, signing up for an account does have its advantages, as it allows you to save favorite ecards, access your sending history, and schedule future deliveries. Creating an account is entirely up to you, but rest assured, you can still send happiness without one.

How long will my American Greeting Cards ecard remain accessible to the recipient?

Your American Greeting Cards ecard will remain accessible to the recipient for a period of 30 days from the date it was sent. During this time, the recipient can view and enjoy the ecard as many times as they wish. After the 30-day period, the ecard will no longer be accessible. We recommend informing the recipient to view the ecard within this timeframe to ensure they don't miss out on your thoughtful gesture. Please note that this accessibility period applies to both free and paid ecards, offering flexibility for you to freely choose and share your personalized greetings with your loved ones.

Can I send an American Greeting Cards ecard internationally?

Yes, you can send American Greeting Cards ecards internationally. American Greeting Cards offers a wide range of ecards that can be sent anywhere in the world. Simply select an ecard from their collection, personalize it, and provide the recipient's email address. The ecard will be delivered instantly, making it a convenient and quick way to send greetings across borders. Whether you want to celebrate a birthday, holiday, or any special occasion, you can easily spread joy to your friends, family, or colleagues around the globe. With American Greeting Cards ecards, distance is no longer a barrier to sending heartfelt wishes internationally.

Top American Greeting Cards customer service problems

Click the link above to get answers to just about any American Greeting Cards customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More American Greeting Cards Customer Service Contacts

There are of course other ways to contact American Greeting Cards customer service besides the phone. Below we list the best ones, by medium.

American Greeting Cards Customer Email Addresses

help@americangreetings.com - Customer Service
You will probably get an auto-response to go to their help pages. If the help pages don't help, then respond to their email and it will get through.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and American Greeting Cards will reply our your email.

American Greeting Cards Customer Help Desk / Web Support

corporate.americangreetings.com - Customer Service
Corporate customer service information
As a last, sometimes only, resort- American Greeting Cards customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is American Greeting Cards's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Greeting Cards agent. This phone number is American Greeting Cards's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-711-4474 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call American Greeting Cards first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, American Greeting Cards has 2 phone numbers. It's not always clear what is the best way to talk to American Greeting Cards representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for American Greeting Cards. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Greeting Cards. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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