American Funds Customer Service

Phone Number & Contact Info

American Funds's Best Phone Number

800-421-0180
Toll-free·Calls Customer Service·Most popular American Funds number
Q:

How do I talk to a live human at American Funds?

A:Don't press anything, just hold on the line for the next representative.
Q:

Does American Funds offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-7pm EST. The least busy day is Wednesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this American Funds phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, just hold on the line for the next representative.
Below are some clips we've found from American Funds's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling Capital Group, home of American Funds. Connect with IRA clients who haven't designated a beneficiary or made an update in the past five years. Order your IRA beneficiary report online, and we'll email you a list of those clients. Visit capital group dot com slash order report one word. If you are calling for our fax number or mailing address, please say information or press one.
To continue to our main menu, please stay on the line.
If you know your party's extension, please enter that now."
Excerpt from a call with American Funds
Tuesday, April 30, 2024 6:46 PM

The first phone menu

"Thank you for calling Capital Group, home of American Funds. Connect with IRA clients who haven't designated a beneficiary or made an update in the past five years. Order your IRA benefit report online, and we'll email you a list of those clients. Visit capital group dot com slash order report one word. For general marketing information about our funds, college please Please hold for the first available associate. By speaking with us on the telephone, you are giving your consent to our monitoring and recording of calls.
If you are calling for our fax number or mailing address, please say information or press if you know your party's extension, please enter that now.
For account related inquiries or service, say service or press one."
Excerpt from a call with American Funds
Tuesday, May 21, 2024 3:39 PM

What are the hours and when should I call?

American Funds operates the call center for this 800-421-0180 phone number Mon-Fri 8am-7pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 276 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Funds phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Funds staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call American Funds is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 276 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call American Funds

In summation, the best day to call American Funds is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Funds staffs the call center well on Wednesday.

Why Customers Call American Funds

If you have time to do a bit of reading before you call American Funds, we recommend you read over some of our problem-specific articles.

What are American Funds?

American Funds is a renowned investment management company that offers a wide range of mutual funds to help individuals and institutions achieve their financial goals. With over 85 years of experience, American Funds is known for its long-term investment approach and focus on delivering consistent results. The company prides itself on conducting thorough research and employing skilled portfolio managers who carefully select stocks and bonds for their funds. American Funds offers a diverse selection of funds, including equity, fixed income, and balanced funds, providing investors with options to suit their risk tolerance and investment objectives. The company is committed to transparency, providing extensive information on its funds' performance, fees, and holdings. American Funds aims to help investors build and preserve wealth by offering quality investment options and excellent service.

What types of funds does American Funds offer?

American Funds offers a diverse range of funds to cater to various investor needs. Their fund lineup includes equity funds, such as Growth Fund of America and American Balanced Fund, which seek long-term capital growth and a balanced approach, respectively. For those seeking income generation, they offer bond funds like American High-Income Trust and American Short-Term Bond Fund. Investors looking for more global exposure can choose from international funds like New Perspective Fund and EuroPacific Growth Fund. Additionally, American Funds offers target-date retirement funds, which adjust asset allocation as investors approach their retirement date. They also have tax-exempt bond funds for tax-conscious investors. With this extensive array of funds, American Funds aims to provide investment options for individuals with varying financial goals and risk tolerance levels.

What is the minimum investment for American Funds?

The minimum investment for American Funds varies depending on the type of account and the specific fund chosen. For most mutual funds, the initial minimum investment is $250. However, if investors set up an Automatic Investment Plan, the minimum drops to just $50. Additionally, certain funds may have higher minimums ranging from $1,000 to $5,000. Some investment options, such as individual retirement accounts (IRAs) or 401(k) plans, may have different minimums as well. It's important to note that these minimums may be subject to change and it is advisable to check the American Funds website or consult with a financial advisor for the most up-to-date information on minimum investments.

Top American Funds customer service problems

Click the link above to get answers to just about any American Funds customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to American Funds, and their purpose. Are any of these similar to the reason you are trying to call?
Questions about account processes: "I am just wondering, what would be the process for liquidation."
- From a call lasting 7m 7s , May 21, 2024 3:39 PM
Account inquiry and withdrawal: "I just wondering if if you can able to process if I want to withdraw money on that one."
- From a call lasting 7m 27s , Apr 30, 2024 6:46 PM
College plan inquiry: "Can I use that for tuition?"
- From a call lasting 2m 40s , Jan 29, 2024 6:00 PM
Account setup assistance: "I don't have an account with me or not."
- From a call lasting 5m 9s , Jan 23, 2024 5:58 PM

More American Funds Customer Service Contacts

There are of course other ways to contact American Funds customer service besides the phone. Below we list the best ones, by medium.

American Funds Customer Help Desk / Web Support

capitalgroup.com - Customer Service
Online customer service support
As a last, sometimes only, resort- American Funds customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is American Funds's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Funds agent. This phone number is American Funds's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-421-0180 include Get financial advice and other customer service issues. Rather than trying to call American Funds first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, American Funds has 1 phone number. It's not always clear what is the best way to talk to American Funds representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for American Funds. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Funds. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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