Current Wait: 6 mins (3m avg)
Hours: Mon-Thu 7am-8pm, Fri 7am-7pm, Sat 7am-4pm CST; best time to call: 3:45pm
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Get to a live person fastest: Do NOT respond to the "push 1 if you would like this in English" "push 2 for Spanish" .. OR do not enter any account numbers or social security number... it was only about 10 seconds until someone answered.
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