Access A Ride Customer Service

Phone Number & Contact Info

Access A Ride's Best Phone Number

877-337-2017
Toll-free·Calls Customer Service·Most popular Access A Ride number
Q:

How do I talk to a live human at Access A Ride?

A:Calling this Access A Ride number should go right to a real human being
Q:

Does Access A Ride offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Access A Ride phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Access A Ride number should go right to a real human being
Below are some clips we've found from Access A Ride's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"You have reached the MTA, New York City Transit, accessoride paratransit service. To continue in English, press one. Please listen carefully as our menu options have changed. You've reached Accessorize. This is a reminder you can save time and book and manage your trips online. Go to a a r dot m t a dot info forward slash login. All calls are recorded and may be monitored. To use our self-service system to either check the status of your trip cancel a reservation, or manage your subscription. To speak with an agent twenty four hours a day, to either check the status of your trip today, cancel a trip for today, or request a later pickup time for today, press three."
Excerpt from a call with Access A Ride
Wednesday, May 1, 2024 11:21 PM
In fact, much of this information on this page is superfluous because this Access A Ride phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Access A Ride operates the call center for this 877-337-2017 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 73 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Access A Ride phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Access A Ride staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Access A Ride is Monday. The most busy day to call is Thursday, which averages 157% more phone calls by comparison. Again, this is based on a sample of 73 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Access A Ride

In summation, the best day to call Access A Ride is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Access A Ride staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Access A Ride

If you have time to do a bit of reading before you call Access A Ride, we recommend you read over some of our problem-specific articles.

What are the eligibility requirements for Access-A-Ride?

To be eligible for Access-A-Ride, individuals must meet certain criteria. Firstly, one must have a documented disability, either temporary or permanent, which prevents them from using public transportation independently. The disability can be physical, cognitive, or sensory in nature. Secondly, the person's residence must fall within the designated service area of Access-A-Ride, which may vary depending on the location. Additionally, applicants must also demonstrate that they are unable to access accessible public transportation routes due to their disability. Eligibility is determined through an application process that involves submitting necessary documentation and completing an in-person assessment. It is important to note that eligibility is reviewed periodically to ensure continued qualification. Providing reliable and accessible transportation services to eligible individuals remains the primary goal of Access-A-Ride.

What is the cancellation policy for Access-A-Ride?

The cancellation policy for Access-A-Ride allows passengers to cancel their trips up to one hour before the scheduled pick-up time without penalty. Passengers are required to provide adequate notice to minimize disruptions to the service. However, late cancellations or no-shows may result in penalties, such as suspension or restriction of future bookings. It is crucial to inform Access-A-Ride promptly if any cancellations or changes occur to ensure efficient service for all users. To cancel a trip, passengers can contact Access-A-Ride customer service or utilize the online or mobile app options. Remember, timely communication is important to maintain a reliable and accessible transportation system for all riders.

How Do I Apply for Access-A-Ride?

In summary, Access-A-Ride is a transportation service for people with disabilities that is available in New York. The specific areas with access to the Access-A-Ride in New York are Manhattan, the Bronx, Brooklyn, Staten Island, and Queens. This service is available all year round for 24 hours and 7 days a week. To apply for the Access-A-Ride, you should get in touch with their customer support team who will send you an application form and then send you for a physical assessment to determine your eligibility.

Top Access A Ride customer service problems

Click the link above to get answers to just about any Access A Ride customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Access A Ride's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Access A Ride agent. This phone number is Access A Ride's best phone number because 2,262 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-337-2017 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Access A Ride first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Access A Ride has 1 phone number. It's not always clear what is the best way to talk to Access A Ride representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Access A Ride. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Access A Ride. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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