What is the cancellation policy for Access-A-Ride?

The cancellation policy for Access-A-Ride allows passengers to cancel their trips up to one hour before the scheduled pick-up time without penalty. Passengers are required to provide adequate notice to minimize disruptions to the service. However, late cancellations or no-shows may result in penalties, such as suspension or restriction of future bookings. It is crucial to inform Access-A-Ride promptly if any cancellations or changes occur to ensure efficient service for all users. To cancel a trip, passengers can contact Access-A-Ride customer service or utilize the online or mobile app options. Remember, timely communication is important to maintain a reliable and accessible transportation system for all riders.