I cancelled a subscription that requires payment thru iTunes. The subscription is for...
GetHuman3834924's customer service issue with iTunes from October 2019
Help with my iTunes issue
The issue in GetHuman3834924's own words
I cancelled a subscription that requires payment thru iTunes. The subscription is for the app zoosk. *They have charged my credit card even though I cancelled my subscription in plenty of time. I received a email notice my subscription would expire as per my request the **st of this month but there is an unauthorized payment for another month put through today for $**.**, October **th. *This is the second time they did this as I actually cancelled my subscription a month earlier (September) but by the time I noticed it half the month had went by so I let it go and just confirmed my cancellation for October.*If you require my email that I received earlier this month from zoosk stating the subscription was about to expire I could forward it to you.**I have not been on the site for well over ** days as it is, and my account was also paused and reactivated without my permission this morning at *:** am. I promptly went into my account to change my settings and that’s when I noticed my active status, which led to the check of my MasterCard statement.*How payment was authorized I do not know or understand.*I emailed the billing and accounts at zoosk but I feel since iTunes was my form of payment it would probably be best to speak to one of your representatives...*Could you please help me with this?..**Warm regards,**Lisa Dunn
GetHuman3834924 did not yet indicate what iTunes should do to make this right.
I have an issue with iTunes too
How GetHuman3834924 fixed the problem
We are waiting for GetHuman3834924 to fix the problem and share the solution with the rest of us customers.
Please help with my iTunes issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common iTunes customer problems.
We can help you get iTunes's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.