I have Pro Tools **. I have purchased Pro Tools Ultimate**When I go to use my current...
GetHuman1923008's customer service issue with iLok from January 2019
Help with my iLok issue
First: share to improve GetHuman1923008's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1923008's next move: go to the iLok help center.
iLok doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1923008 will want to follow the link below to head to their help center. We will check on GetHuman1923008 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1923008 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman1923008's own words
I have Pro Tools **. I have purchased Pro Tools Ultimate**When I go to use my current ilok USB account I get a error messages stating:**This iLok account does not appear to have an eligible license for this upgrade.*Please ensure that your iLok account below is correct. For information on eligible products see the product description details on shop.avid.com or your Avid reseller.**I need assistance can you call me ****-***-**** or email me******@***.com
GetHuman1923008 did not yet indicate what iLok should do to make this right.
I have an issue with iLok too
How GetHuman1923008 fixed the problem
We are waiting for GetHuman1923008 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.