I have Pro Tools **. I have purchased Pro Tools Ultimate**When I go to use my current...

GetHuman1923008's customer service issue with iLok from January 2019

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The issue in GetHuman1923008's own words
I have Pro Tools **. I have purchased Pro Tools Ultimate**When I go to use my current ilok USB account I get a error messages stating:**This iLok account does not appear to have an eligible license for this upgrade.*Please ensure that your iLok account below is correct. For information on eligible products see the product description details on shop.avid.com or your Avid reseller.**I need assistance can you call me ****-***-**** or email me******@***.com
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iLok

Customer service issue
Reported by GetHuman1923008
Jan 8th, 2019 - a mon ago
I have an issue with iLok too
Not resolved
Seen by 1 customer so far
Similar issue to 113 others
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Timeline
GetHuman1923008 started working on this issue
Jan 8th 4:09pm