A:iLok does not have a customer service phone number, but you can contact them through their website.
Unfortunately, the way to contact iLok starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them.
Q:
Does iLok offer 24 hour customer service?
A:Not by phone.But you can contact iLok 24/7 using other methods.Below is a list of customer service channels and hours.
How to contact iLok Customer Service
There are other ways to contact iLok customer service besides the phone. Below we list them by medium, from most to least popular.
As a last, sometimes only, resort- iLok customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with iLok?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with iLok, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
iLok is a hardware device created by PACE Anti-Piracy that securely stores software licenses. It ensures that only authorized users can access and use protected software. Functioning as a portable dongle, iLok can be used on multiple computers, allowing users to easily access their licensed software wherever they need it. By connecting to a computer's USB port, iLok authenticates licenses and enables the software to run efficiently. It simplifies the process of activating and deactivating software licenses, making it convenient for professionals who frequently switch between workspaces. With iLok, users can confidently protect their investments in software and prevent unauthorized use or piracy.
Yes, in most cases, you will need an iLok to use software protected by iLok. iLok is a physical USB or software-based dongle that acts as a secure copyright protection device. It ensures that only licensed users can access and use the software. By securely storing licenses and authorizations, iLok prevents unauthorized copying and sharing of protected software. Many software developers require the use of an iLok as part of their licensing scheme. However, there are instances when iLok protection is optional or alternative methods are available, so it is advisable to check the specific requirements of the software you wish to use. Overall, iLok provides a reliable and convenient way to safeguard software licenses and protect intellectual property.
Yes, there is a fee for using iLok. The iLok hardware device itself requires a one-time purchase. However, using the iLok License Manager software on your computer is free. Additionally, iLok provides a secure cloud-based storage solution called the iLok Cloud, which offers convenient license management without the need for a physical iLok device. Access to the iLok Cloud does require a small annual fee. This fee allows users to activate and manage their licenses on supported devices and offers added flexibility. The iLok Cloud fee is designed to ensure the security and reliability of the service, enabling users to easily access their licenses anytime, anywhere.
Click the link above to get answers to just about any iLok customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
Help me with my iLok issue
Conclusion and closing notes
You came here to see iLok's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a iLok agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact iLok anyways and help you with your issue. Over the last 18 months, 1,998 customers like you have come in search of a phone number for iLok and helped us confirm they don't have one. Common reasons that people try to call iLok customer support department include and other customer service issues. Rather than trying to call iLok first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now iLok doesn't have any phone numbers. It's not always clear what is the best way to talk to iLok representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If iLok Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for iLok, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from iLok customers like yourself.
GetHuman does not provide call center services or customer support operations for iLok. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like iLok. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.