HANNAH LEE HERE*NO MORE LIVE CHAT????**STUCKED AGAIN AT CHECKOUT, CANNOT APPLY PROMO CO...

GetHuman-ckhannah's customer service issue with iHerb.com from January 2019

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The issue in GetHuman-ckhannah's own words
HANNAH LEE HERE*NO MORE LIVE CHAT????**STUCKED AGAIN AT CHECKOUT, CANNOT APPLY PROMO CODE JANSW , HAVE TAKEN SCREENSHOT. THE SAVINGS COLUMN TO INPUT PROMO CODE JUST FORBADE ME TO TYPE ANY WORDS.**I WAS RUSHING FOR THE ORDER AMOUNTING TO HKD*,***.** ** MIN. BEFORE *AM H.K. TIME. AFTER SPENDING A LOT OF TIME IN SELECTION AND ATTRACTED BY THE COCONUT OIL AND SEVERAL OTHER ITEMS WHICH WAS NOT ORDERED BUT SHOWED UP IN IHERB PAGES. *TRIED IMMEDIATELY TO LIVE CHAT BUT IT SEEMS THERE IS NO MORE LIVE CHAT. **PLEASE CONFIRM IF LIVE CHAT IS NO MORE AND CHECK THE HISTORY OF MY PLANNED ORDER TONIGHT. ADVISE IF YOU CAN HELP ME WITH MY ORDER TO PROCESS WITH THE JANSW PROMO CODE.**SINCE I CANNOT GET HELP RIGHT AWAY, I GO TO SLEEP. IT SPENT ME WHOLE NIGHT TO WORK THE ORDER. EVERY TIME, THERE IS PROBLEM WITH THE CHECK OUT, MANY TIMES, NO LOYALTY CREDIT AND ALIKE, JUST ASK ME TO PAY.**V. FRUSTRATED. BUSY N TIRED WITH EVERY ORDERING. I CANNOT AFFORD TO WASTE TIME LIKE THIS. IF I CANNOT HAVE THE ORDER WITH PROMO CODE JANSW, I WILL GIVE IT UP AND PROBABLY FUTURE ORDERS. THE PROGRAMME HAS PROBLEM AND SLUGGISH. THIS IS ANNOYING.**DISAPPOINTED AND SEE IF THERE'S ANYONE TO HELP,*HANNAH
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iHerb.com

Customer service issue
Reported by GetHuman-ckhannah
Jan 25th, 2019 - 3 mons ago
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GetHuman-ckhannah started working on this issue
Jan 25th 6:53pm