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eBay Customer FAQ

Top Answers & How-to Guides

How do I Contact eBay Customer Service?

The question we are asked most often is about how to talk to eBay customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Add Categories to My eBay Store?

Reaching customers and selling items is the goal of having an eBay store. Setting categories for store items listed is the easiest...

How Do I Report an eBay Scam?

If you believe you have been a victim of fraud on eBay, you should report it to eBay. If the problem was related to an item you paid...
Ask any question you have about eBay customer service, get an answer now.

Recent eBay Customer Questions

How do I report a missing item

To report a missing item on eBay, you should open a request through the "Resolution Center." Sign in to your eBay account, go to the Resolution Center, and follow the prompts to provide details about the missing item. Be sure to gather any necessary information, such as the item number and transaction details, to assist in the process.
Asked Sep 28, 2024 5:59 PM

My account was blocked. I don't understand why? What should I do? How do I unblock it?

If your eBay account has been blocked, it could be due to several reasons such as a policy violation or security concerns. To address this, check for any notifications or emails from eBay explaining the issue. Carefully review eBay’s policies to understand potential violations. Follow the instructions in the notification to resolve the problem, which may include providing additional information or documentation. You can also find steps to address account blocks by reviewing the relevant section on this page. For the most up-to-date contact information, there is a link right here on this page.
Asked Sep 17, 2024 9:15 PM

I bought an eBay gift card and now I want to return it and get my money back

eBay gift cards are generally non-refundable once purchased. However, you may want to check the terms and conditions associated with the specific gift card you bought. If you have any issues or concerns regarding your gift card, there may be additional options provided by the retailer where you purchased it.
Asked Sep 16, 2024 6:50 PM

My account has been suspended since I forgot my password then retrieved it and since I tried too many times my account was suspended with money on it.

If your eBay account has been suspended, it's important to follow the instructions provided in the suspension notification you received. Typically, you may need to verify your identity or address any issues that resulted in the suspension. Once you’ve done that, you can submit a request to have your account reinstated. For the most up-to-date contact information regarding account issues, please refer to the link on this page you are viewing.
Asked Sep 11, 2024 1:08 AM

My shipment is still on hold with company delivery what should I do?

If your shipment is on hold, it's important to check the tracking information provided by the shipping carrier for updates. Sometimes, issues can arise due to delays or incorrect address details. If there’s no resolution through tracking, consider reaching out to the carrier directly for further information. Additionally, if the shipment was through eBay, you may want to check your purchase history for details, or review any communication from the seller regarding the delivery status.
Asked Sep 4, 2024 2:06 PM

Help me with my eBay customer service issue

Gift Cards

How Do I Use My eBay Gift Card for My Purchase?

If you have an eBay gift card, you need to know how to use it to make a purchase. The procedure is very simple. On the payment page,...

What Do I Do If My eBay Gift Card Balance Won't Load?

If you tried to use eBay's gift card balance check tool and it either couldn't locate your gift card, showed a low balance, or just...

How Do I Send Someone a eBay Gift Card?

eBay is a major online shopping site, and a gift card can help someone finally get that item they have been searching for. eBay does...

How Do I Check the Balance on My eBay Gift Card?

If you have an eBay gift card, you want to know how much is on it to plan your next purchase from the online shopping site. You can...

How Do I Request a Refund to a Gift Card from eBay?

Log in to your eBay account and go to Gift Cards in My eBay to request a refund to a gift card. Click the link for the gift card you...

How Do I Buy a Gift Card from eBay?

Shoppers can purchase eBay gift cards from any one of dozens of stores that carry the cards. Visit eBay's Gift Card page and click...

eBay Account

How Do I Add Categories to My eBay Store?

Reaching customers and selling items is the goal of having an eBay store. Setting categories for store items listed is the easiest...

How Do I Report an eBay Scam?

If you believe you have been a victim of fraud on eBay, you should report it to eBay. If the problem was related to an item you paid...

How Do I Close My eBay Account?

Closing your eBay account is a pretty straightforward process, but there are a few things you should know before you get started. Ensure...

How Do I Change My eBay Address?

We all move or change homes occasionally. Therefore, we need to update our addresses on various platforms, especially retail platforms...

How Do I Cancel an eBay Return?

eBay is a fantastic market place that allows you to buy and sell many products. If you've previously asked for a returns request from...

Can You Open Another eBay Account After Suspension?

eBay suspensions can occur for a variety of reasons. Users struggling with holds, restrictions, or suspensions need to identify why...

Can I Open Another eBay Account After My First Account Was Suspended?

eBay suspensions can occur for a variety of reasons. Users struggling with holds, restrictions, or suspensions need to identify why...

How Do I Recover My eBay Account?

Many eBay sellers want to start using their accounts again after they haven't been active for months or years. It makes sense to use...

Are You Allowed to Have Two eBay Accounts?

With many people relying on eBay for their online shopping needs, the need for multiple accounts becomes inevitable as sellers and...

How Do I Reset My eBay Password?

Your eBay password should be changed regularly for security purposes whether you are a buyer or a seller. However, if you forgot your...

What Do I Do If My eBay Account Is Suspended?

Having an eBay seller can be a great way to earn some extra income, however you may find your account restricted for any number of...

What happens if your eBay account is suspended?

Suspensions can happen, even within eBay. Don't fret, you came to the right place. Follow this easy guide to help appeal your suspension...

How Do I Report a Seller on eBay?

With so many sellers and so many buyers, someone is going to try and take advantage of someone else. More often than not, it is sellers...

What Do I Do If There's a Fraudulent Charge on My eBay Account?

eBay, much like many online companies, has had a few security breaches over the years. If you notice a fraudulent charge on your eBay...

How do I dispute an eBay purchase?

If you noticed a fraudulent charge or even if there's a charge for something you did not want that you purchased on eBay, you are in...

What payment methods are accepted on eBay?

eBay accepts several payment methods to provide buyers and sellers with flexibility and convenience. The accepted payment options include...

What is eBay's return policy?

eBay's return policy allows buyers to return items within a specified timeframe if they are not as described or if they arrive damaged....

Order Issues

What Do I Do If I Have Not Received My Order from eBay?

Most purchases you make on eBay will be covered by the companies money back guarantee. The guarantee means that if you don't receive...

How Do I Cancel My eBay Order?

You can cancel your order on eBay by logging in and selecting cancel order under your purchase history. Try to cancel your order as...
We look to the eBay issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
eBay issues reported to GetHuman
FAQ Table of Contents

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