eBay Customer Service Issues

I have concerns regarding the bidding process for two items, numbers [redacted]25 and [redacted]50. For the first item, I placed a maximum bid of $71, but just before the bidding closed, another bidder placed a bid one penny less than mine. The same situation happened the next day with the second item; the same bidder drove up the price just below the winner's maximum bid, even though they did not win the auction. This bidder, identified as g**s, never made a purchase but managed to raise the prices significantly twice in a row. These actions seem suspicious and not merely coincidental, as they bid just under the maximum bid each time, significantly increasing the final price of the items. I urge for an investigation into this matter to ensure fair and transparent bidding processes. Thank you for your attention to this matter. - Richard Pierce

I am seeking assistance regarding Tracking Number: 1Z[redacted][redacted]. On April 14, [redacted], my air conditioning order from Ebay was delivered by UPS to the first floor, though it was supposed to be taken to my apartment on the second floor. Due to the weight of the box, I am unable to move it. If the box is taken by someone else, a refund is necessary as I did not receive it. I am disabled, relying on online shopping due to mobility issues. UPS deliveries have consistently caused problems, prompting a need for better coordination to ensure items are delivered to the correct location. If these issues persist, I may have to reconsider using Ebay for UPS deliveries in the future.

Hello, my name is Paulo and I have been an eBay customer for a few years. I have never encountered any issues with selling until now. Despite being aware of the UK eBay laws regarding firearms and similar items, my Airsoft BB gun was removed from my listings. It complies with all regulations, yet eBay took it down twice and suspended my selling privileges for three days. I have noticed other sellers listing complete BB guns, which I reported to eBay, but those listings remain active while mine was swiftly removed. It seems unfair that the rules are not applied consistently to all sellers. I appreciate eBay for its platform and enjoy both buying and selling, but there seems to be an inconsistency or oversight in enforcing the rules. Kind Regards, Paulo

Dear Customer Service Team, I recently noticed a fee on my account that led to its suspension due to non-payment. Here are some points for clarification: I am a new member of eBay and unknowingly violated the terms and conditions, which I take full responsibility for. I want to assure you that I have not made any sales on the platform. I am seeking forgiveness, willing to pay the due amount, and restore my account. I have learned from this mistake and will not repeat it. Thank you for your support and for offering excellent services and deals. Sincerely, Mubarak

Hello, I have encountered an issue with an order. Order Placed: Wednesday, April 25, [redacted] Order Number: [redacted]66 I recently received an email from eBay explaining that they conduct random transaction verifications. Due to the nature of the purchase being an intangible item, I understand they require extra verification. I promptly submitted the requested documents - a photo of the payment account owner's valid ID/passport and a photo of the owner holding the ID next to their face. However, I have not heard back from eBay yet about the status of my order. I am writing to request eBay to cancel my order and initiate a refund to my credit card linked to PayPal. I would appreciate it if you could provide me with an update on the delay in processing this verification.

On February 1st of this year, I received an email from eBay notifying me about a listing being posted on my account. I've never sold anything on eBay, only bought items. Checking my account on February 3rd, I discovered logins from France and California, with the French login dating back to July 11, [redacted]. I took a screenshot before logging out all sessions. Wanting to resolve this, I changed my password and saw options to address this issue on the eBay website, but as I live outside the US, calling a US number was not feasible. I later found a form on the local eBay page (ending in .sg), submitted my details, and expected eBay to handle it. Recently, on February 24th, I found several emails from eBay, including a notification of an open case against me. Despite trying to contact eBay, I faced difficulties as the provided email was inactive. I have saved the form I filled out and pictures of the logged sessions, hoping eBay will assist in resolving this matter promptly.

I have been trying to resolve an issue with eBay for several months now. My gift cards were stolen from my car, and despite providing all the necessary information, including redemption codes and receipts, nothing has been resolved since November 22, [redacted]. I have spoken to about 20 customer service representatives, none of whom could give me a concrete answer. They kept promising it would be resolved within a week or 10 days, but it has now been almost seven months, and I still cannot speak to anyone in the claims department. I just want this to be resolved as soon as possible. Thank you, Martha Z.

Hello, I have reached out regarding this issue. Please follow PayPal's instructions to resolve the case with eBay. Here is the message I received from PayPal: Dear Susanna Vuoniemi, Thank you for reaching out to PayPal about the eBay case PP-[redacted]-[redacted]-[redacted]-[redacted]. Hello Susanna, it appears that a case has been started with eBay for transaction 9EU01117XE[redacted]. Since eBay is handling this matter, PayPal is unable to take any further action. Please contact eBay Customer Support for assistance by following these steps: 1. Go to www.ebay.com and log in. 2. Click on Help & Contact at the top. 3. Choose the Contact eBay tab. 4. Select an option that matches your question. 5. Contact eBay via phone at eBay US: +1 [redacted] or eBay UK: +44 [redacted]. If you have more questions, feel free to reach out, and I will respond promptly. Warm regards, Serdar PayPal Please ensure PayPal is informed directly about this situation. Thank you, Susanna Vuoniemi

Hello, I purchased an item from amazing-sale on Nov 14, [redacted], which turned out to be defective. Despite promises to send a new one, I never received the product or a refund. Despite my attempts to contact the seller for a resolution, the case was closed without any resolution. The total amount for the two pieces was usd21.76. The seller mentioned reshipping the item, but it never arrived. I am still awaiting a refund and seeking a resolution to this issue. Best regards, -- M. R. Kristic Kaje Adzic 20 [redacted] Slavonski Brod CROATIA

I recently bought an item on eBay which turned out to be a fake upon inspection at a MAC store. Despite my attempts to resolve the issue through eBay's resolution center, I encountered a series of frustrating obstacles. After being promised a refund but asked to return the item by a certain date, I faced challenges due to being out of the country. Despite my efforts to explain the situation and willingness to return the item at my own expense, the case was abruptly closed without providing a valid reason. The lack of transparency and fair treatment from eBay in this situation is disheartening, and I feel cheated out of both my money and the item. The lack of communication and resolution from eBay has left me feeling disillusioned with their customer service.

I tracked an item shipped from Portugal that supposedly arrived at my house according to Canada Post, but it was never delivered. Despite my mom being home that day and no delivery made, Canada Post claimed it was dropped off. After contacting Canada Post, they admitted it was delivered to the wrong address but couldn't provide details. I had to ask the seller to reach out to eBay for assistance in locating my package. The seller accused me of trying to scam them and ignored my request to resolve the issue. The item I bought has sentimental value as it belonged to my deceased cousin. Canada Post won't help, and eBay needs to intervene. This frustrating experience has made me reconsider using eBay in the future.

Subject: Norton Security Deluxe Product Key Issue Dear eBay Customer Service, I hope this message finds you well. I am reaching out to address an issue I encountered with the Norton Security Deluxe software (5 Devices) I received. Regrettably, upon attempting to input the product key, it was deemed invalid. As I was expecting a different product, Norton Security AntiVirus All In ONE 3 PCs 1 Year Retail [redacted] UK, I am in need of a valid product key or a full refund. I kindly request your prompt assistance in resolving this matter. Your attention to this concern is greatly appreciated. Warm regards, Mr. D. Parker

Hello, I am encountering a significant issue with purchasing an item on eBay, something entirely new for me. Here are the particular issues I am facing: 1. I have attempted to buy the Salomon Men's Quest 4D 2 boots more than 10 times from 5 different sellers, only to be informed post-purchase that the item is unavailable. Despite my inquiries with the sellers about item availability, they assured me it was in stock, only to retract their claim after purchase. This pattern has left me puzzled. 2. A seller by the username "classyuinc" behaved unprofessionally. They abruptly canceled my order, provided no explanation, and proceeded to block me. This treatment has me bewildered. Is this standard eBay practice? Should buyers be blocked for non-shipped items? 3. After rightfully leaving negative feedback for "classyuinc," I noticed my comments were not displayed on their profile, with only one recent feedback visible. I had left a total of 5 reviews, none of which were shown. As a frequent customer, I am curious as to why negative feedback on canceled items disappears and does not impact a seller's rating.

I purchased a pen camera advertised with Wi-Fi capability, but the features differ from what was presented. Initially, the seller assured me it had Wi-Fi, but upon receiving it, I discovered conflicting information. After reaching out, the seller initially affirmed it had Wi-Fi and provided setup instructions. However, when I presented evidence from the box indicating otherwise, they backtracked, claiming it does not have Wi-Fi. Now they are giving me the run-around, suggesting I keep or resell the item. I should not be facing these issues, as I did not cause this confusion. Is this a common problem on this platform? Should I have to investigate each purchase thoroughly to ensure accuracy? It seems deceptive to mislead customers into buying items that are not as described. I am frustrated wasting time on this matter, with the seller attempting to shift blame onto me. If this is the standard experience for making a simple purchase, I will refrain from using this platform in the future and will caution others against it.

Dear Customer Service, I wanted to inform you of an issue I experienced with my purchase from top-fashion1202 in late [redacted]. The item I received, item# [redacted]02 (Full Cover Curve Tempered Glass Screen Protector for Samsung Galaxy S6 Edge +), arrived broken. The seller stated that he would send a replacement, but it never arrived. As I waited for the replacement, the item disappeared from my purchase history, preventing me from requesting a refund. Despite my attempts to contact the seller, I have not received a response. I would appreciate your assistance in obtaining a refund for this purchase. I can provide text messages with the seller as evidence of our communication. Thank you, E.K.

Dear Madam/Sir, Approximately a month ago, I received a mobile case (item ID: [redacted]89) that did not match its description after paying $14.90 with my credit card. I opened a return ticket with eBay and successfully sent the item back to the seller. Despite this, the seller only refunded me $8.95 without covering the return postage fees. I firmly believe that the seller ought to reimburse not only the original amount of $14.90 but also an extra $3.90 to compensate for the postage expenses I incurred returning the item. Hence, I kindly request a full reimbursement totaling $18.80, which accounts for an additional $9.85. I appreciate your prompt attention to this matter. Best regards, A.T.

I made a purchase on eBay, but the item was not delivered. The seller used a tracking number that falsely shows delivery, as they are purchasing items from Amazon using their Prime account for cheaper prices and free shipping. USPS confirmed that the item was shipped through Amazon, not the eBay seller, which is why the tracking shows as delivered. Amazon usually replaces lost packages, but since I bought from eBay, I am not receiving any refund from the seller. This behavior violates eBay's policies, as I intended to purchase from an eBay seller, not directly from Amazon. Currently, I am out $13 due to this fraudulent situation, with no support from eBay.

I recently sold an item on eBay, and the buyer claimed they mistakenly bid due to financial issues. Despite paying more for shipping than I charged, I sent the item. Upon receiving it, the buyer alleged it was inauthentic. I contacted eBay and was told I had to accept the return and would receive partial credit. However, I later learned I had to refund the full amount, including the shipping fee. Despite assurances of a credit for return shipping and no fees deducted, eBay withdrew $26.12 from my account. Despite speaking with multiple eBay representatives, none have addressed this issue as promised. Despite reassurances of a resolution, my account still shows a owed balance. I am extremely dissatisfied with eBay's handling of this situation.

RE: item # [redacted]75 I am disappointed by ebay's removal of my LV graceful monogram handbag listing on 5/1 without providing any explanation. It's frustrating that the item had already sold on 4/30 but there was no transaction record or means to print the shipping label. After reaching out to ebay, I was eventually informed on 5/2 that the removal might have been a mistake, yet the specific reason couldn't be disclosed. This situation highlights a lack of transparency and inconveniences sellers like myself. I believe in fairness and request a 50% reduction in the selling fee due to this incident.

Dear Colleagues, I am seeking assistance with resolving an issue regarding a car purchase. I followed the seller's payment instructions via the motor payment procedure, made the full payment, and was promised car delivery on April 26, [redacted], between 8:00-8:30 pm. However, I have not received the car yet, and neither the seller nor eBay is responding to my inquiries. I need help tracking the status of my car delivery or obtaining a refund. This is my first significant transaction on eBay, and any guidance from the correct person would be highly appreciated. Thank you, Chathura F. -------------------------------------- Dear eBay Colleagues, I would appreciate an update on my recent transaction and the expected delivery date for my car. Sincerely, Chathura F.