Dear eBay customer support, * *I want to complain a dishonest merchant who cheat custom...

GetHuman2642567's Complaints issue with eBay from March 2019

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The issue in GetHuman2642567's own words
Dear eBay customer support, * *I want to complain a dishonest merchant who cheat customers on eBay. I ordered a Cycling Bicycle Adult Bike Helmet from zsmezp***** (****) on November **, **** and was told that it was sent out on second day (please the message below). After waiting more then * weeks, I received an small elastic net rather than bike helmet from the seller. I contacted the seller to report the wrong item and was promised that they will resend a correct item to replace the wrong item. However, I wait for more than one month but received nothing. I contacted them again to ask the tracking number but was told that there is no tracking number. After that, I contact them for many times but always let me to wait patiently. I still received nothing after waiting for more months. I asked them last month to resend it again and they started agreeing but reversed later on. After that, I asked they to refund my payment for couple times but they only replied the same sentence “thanks for your message , let me check ,pls give me a part of time ,thanks !”. (You can see all correspondences for this case under the message section of my account) I tried to send a complaint online and leave a reviewing for the seller. However, I just find that the case has closed and I can not do that because it has been over * months from beginning. * *I believe that they have been deceiving right from the start. They place a nonexistence item on eBay with a very lower price in order to attract customers. They would send a worthless junk or send nothing once someone placed the order. And then, they keep on tricking buyers with the plausible words until eBay close the case. I can allow that don’t get my money back but I can not endure that the dishonest merchant keep on tricking to other customers on eBay. So, we urge you to investigate and punish all sellers who have acted fraudulently in order to keep the reputation of eBay. * *Your prompt attention will be appreciated!* *Thank you,
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Complaints issue
Reported by GetHuman2642567
Mar 30th, 2019 - 6 mons ago
I have an issue with eBay too
Not resolved
Seen by 3 customers so far
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GetHuman2642567 started working on this issue
Mar 30th 7:32pm