eBay Customer Service Issues

I am experiencing difficulties with the seller happydeal688. I purchased a cell phone case from them, but after being unsatisfied, I left a negative review. They reached out, offering a different case in exchange for me altering my review. I complied, but despite their claims of shipping, weeks have passed without the item or valid tracking information. They mentioned USPS losing the package, then supposedly reshipped; however, the tracking number provided indicates the item hasn't been received. I seek assistance to receive the replacement case or a refund if that's not feasible. Additionally, I am unsure of how to update my review of this seller. Your help in resolving this matter is greatly appreciated.

In December [redacted], I bought a pressure washer advertised as [redacted] PSI with a heavy water volume. It arrived weeks later, but was not as described. I contacted customer service, got a $20 credit offer but declined it. I, later on, spoke to a helpful representative about applying the credit to another machine. I got an eBay credit card to expedite the process but faced issues with the amount. Ultimately, after speaking to multiple customer service agents, it was suggested I might be part of a scam. Despite initial reassurances, it seems there might have been fraudulent activity. I requested a thorough review of my interactions and transactions. I am eager to have this issue resolved promptly. My username is Glimmermaf, and I can be reached at [redacted] or [redacted].

I am experiencing extreme difficulty returning an inadvertently ordered item to Worldwide100 due to their refusal to provide a return address. Their administrative team seems to struggle with English proficiency based on their poor grammar and confusing responses to my inquiries. The messages I receive are contradictory, overlapping, and make false claims about my requests. It feels like grappling with a slippery fish on a hook, as they continuously evade my attempts to communicate clearly. They consistently misunderstand my intentions, causing immense frustration. Despite my efforts to simplify the situation, they keep changing the terms unfairly, expecting me to comply without addressing my concerns. This ordeal has been exasperating, and I urge others to be cautious when dealing with this unhelpful company. The problematic item in question is [redacted]60 from my purchase history, and interacting with such incompetence is truly distressing.

Subject: Issue with Unpaid Buyer and Final Value Fee on eBay eBay Support, I am a seller with the eBay ID: Focus_parts_lk. I encountered a situation where a buyer with the ID: el.l.a.sm_44 had requested an item from my store, item number [redacted]60. After I accepted the buyer's offer, payment was expected but was never received. Subsequently, the buyer was removed by eBay, and I have not received the final value fee for this transaction. The product in question, a *NEW* MEN'S HAND WATCH_SILVER WHITE_ANALOG LUXURY_SMART STAINLESS_SPORTS/QUARTZ, has since been removed from eBay, making it impossible for me to open an unpaid case. I kindly request that eBay investigates this matter and reimburses me the final value fee for the aforementioned item. Thank you for your prompt attention to this matter. Best regards, Your Seller Focus_parts_lk (W.L.W.Wanniarachchi)

Hello, I encountered an issue with a purchase I made on eBay using my credit card from a seller named "happybuyforyou." The seller insisted I paid through PayPal and issued a refund to my PayPal account at [redacted] Unfortunately, I have not received the refund as shown in the attached screenshot of my PayPal account activities, which does not reflect any transactions between us. eBay has closed the case stating that the seller refunded GBP 60.98 to my original PayPal account. However, when I try to access the transaction ID 51F68137V[redacted]H provided by eBay, it leads to an error message on PayPal stating, "Oops. That page doesn't exist." I suspect foul play by this individual and fear they may be manipulating the eBay or PayPal system, especially since the seller is from China. I seek help in resolving this matter.

Dear eBay Customer Service, I am reaching out regarding my recent experience with a buyer named "Amazing-sale." I placed an order with them on Jan 28, with an expected delivery date no later than Feb 28. When I contacted the buyer last week to inquire about the status of my order, they requested an additional week for possible delays, which I agreed to. However, instead of receiving my item, the buyer has been pressuring me to change my feedback without providing any resolution to my concerns. They have been sending multiple messages daily, some of which appear to be threatening in nature. This behavior is making me feel uneasy about continuing to shop on eBay. I have repeatedly expressed my desire for either the item to be delivered promptly or for a refund, but the buyer is only focused on their own feedback. I feel this approach is unfair considering I have already made payment. I would appreciate your assistance in addressing this issue and preventing further harassment from this buyer. Thank you, Happyheaps88

Hello, I am reaching out regarding an unresolved issue with my recent order. The delivery date has passed, and I still have not received the items I purchased and paid for. I am concerned about the delay in delivery and the fact that I have been informed that my refund will not be processed until March 4, [redacted]. I have tried to contact the seller multiple times via email, but I have not received any response. I am disappointed by the lack of communication and service provided in this matter. I attempted to use PayPal for assistance, but it only directed me back to eBay. The seller has requested that I cancel my eBay dispute before they will resend the package they promised me. I have the full email thread documenting this communication. I kindly request your intervention to expedite the refund process, as I have already waited an unreasonable amount of time for resolution. Thank you for your attention to this matter. Best regards, S.S. "Estimated delivery Thursday, 14th February [redacted] - Friday, 15th February [redacted] Product: Garden of Life - Vitamin Code RAW ONE for Women 75 capsules Price: £39.98 Quantity: 2 Item number: [redacted]68 Delivery service: eBay delivery - Shutl 2-3 days"

I have encountered issues with three different sellers: #1 Flowersbud Item: Mini glass candy jar Item number: [redacted]0 Order date: November [redacted] Despite assurances of a resend in late December or early January, the item never arrived. I am unable to contact the seller for a refund. Resolution sought: refund #2 Highpower-us Item: Mini gas blow torch Item number: [redacted]24 Order date: November [redacted] After multiple resends, I still haven't received the item. The seller claims to have refunded me but has not provided any confirmation. I am exhausted from the back-and-forth and just want a refund. Resolution sought: refund #3 Primonk2016 Item: Reusable match fire starter Item number: [redacted]56 Order date: November [redacted] Again, the item was not received despite reassurances of a resend. Attempts to contact the seller for a refund have been unsuccessful. Resolution sought: refund I appreciate any assistance you can provide in resolving these lingering issues. Thank you, VK

Reference item # [redacted]63 and return # [redacted]. I received a fake LADIES Rado gold watch instead of the Mens Tissot Watch Tony Parker limited edition I ordered. I requested a refund, and the seller asked me to return the watch. However, the shipping cost from Miami, FL to India is $[redacted], which is prohibitive. I want the seller to pick up the wrong watch at their expense as it was their mistake. Since Feb 19, [redacted], I have not received my $[redacted] refund. This seller should not be allowed to sell on eBay for advertising fake watches and sending incorrect items. Can this be resolved promptly? Thank you, Mark T.

I am currently unable to access my account due to concerns about potential hacking. Despite being able to place orders as a guest, I have not been receiving email updates regarding the delivery status of my recent purchases. Although I reached out through email and phone multiple times, I have not received any resolutions from your end. I would greatly appreciate a more informative response from your company regarding the actions taken to address this issue, especially considering the amount of business I have conducted with you. The repeated account lockouts without explanations are frustrating when I try to log in. I want to emphasize that I am not at fault for this situation. Urgent assistance is required. Thank you.

I have encountered repeated instances where I have not received items purchased through this platform. This has left me feeling frustrated and bewildered. The fact that some sellers can simply delete listings and disappear with customers' money without consequence is concerning. While I have received refunds for some orders, the overall experience has led me to significantly reduce my purchases here. I have resorted to using alternative platforms like Amazon despite the higher costs, as I have never encountered such problems with them. It is vital for this platform to take stronger actions against sellers who engage in fraudulent activities to regain trust and retain customers like me. Sellers should proactively refund money and apologize for any issues rather than waiting for customers to reach out. It is crucial for the platform to prioritize policing sellers to prevent such occurrences and maintain customer loyalty.

Living in the Canary Islands now requires having a NIE NUMBER as per the Spanish Government regulations. However, when ordering items, Spanish Customs officials often request this number. To prevent rejections, it would be helpful to have a specific area in the user account to input the NIE or NIF No. While I managed to include my NIE No alongside my name, it is not the correct procedure. Can you please assist me with this issue? Thank you. Warm regards, Brian.

Hello, I would like to share a suggestion regarding the timing of discount offers. Last week, on Tuesday, Mar 12, I received a fifteen percent off coupon via email. However, upon viewing it, I discovered that it had already expired. This has occurred in the past as well, causing some frustration. The email containing the discount was received at 12:15 pm, after I had already checked my email in the morning. It wasn't accessible until later due to a hectic day filled with appointments, including a late client dinner. Typically, I check my emails multiple times a day, but on that specific day, it was not feasible. Unfortunately, this led me to miss out on the offer, which has happened on prior occasions. I recall a previous instance where an eBay customer service manager was able to re-issue the coupon, which was appreciated. I suggest that eBay consider sending out these special offers earlier in the day to increase the likelihood of customers discovering and utilizing them on time. Thank you, Joe M.

Hello, I wanted to share a recent experience regarding a coupon I received from eBay. Last week, on Tuesday, March 12th, I received a 15% off coupon via email. Unfortunately, when I went to use it, I found that it had already expired. This has happened to me before, causing some frustration. I typically check my email multiple times a day, but due to a busy schedule filled with appointments and a late client dinner, I was only able to check my email after midnight on that particular day. By then, it was too late to use the coupon. In the past, I've missed out on similar offers. However, I must mention that a customer service manager at eBay once reissued a coupon for me, which I appreciated. I suggest that eBay consider sending out these special offers earlier in the day to increase the chances of customers being able to utilize them in time. Thank you, Joe M.

Hello, I'm Persia Castellani. I recently sold a pair of Brown Wild Hide Leather Vivo Barefoot Ankle Boots Size 7 for £80 (Item: [redacted]98) on eBay. After seeing that the item was PAID, I promptly sent the shoes as expected. The next day, my account got restricted as a new user, and eBay requested verification of my details. After confirming over the phone, I was told my account would be reinstated. However, to my surprise, my listed items disappeared, the PayPal transaction was reversed without notification, and the buyer was informed the sale was canceled. The buyer claims the shoes haven't arrived, which is concerning. I have the Royal Mail receipt but didn't use tracked postage. This situation has put me in a difficult financial position. I'm unsure how to proceed. Thanks, Persia Castellani

I am receiving messages addressed to Michael on my [redacted] email account from eBay. I have not requested this information as I do not have an eBay account associated with this email address. Kindly ensure that no one else is using my email to access their eBay account. I have alternative email contact details available if needed.

Good evening, On 07-12-[redacted], I sold a Lightwave RF Master 2 Gang 1 Way 250W light switch dimmer (LW420) for 40 pounds on eBay to Andrew Day, located at 98 Azera, Capstan Road, Southampton, Hampshire, postcode SO19 9US. I shipped the item using Hermes services. The buyer contacted me a few days later stating they had not received the item, so I issued a refund. After making a complaint to Hermes, they located the item and delivered it to the buyer, who had already received a refund from me. Despite my attempts to reach out to the buyer, I have had no success. I lodged a complaint with Hermes around three months ago, but no resolution has been reached. I have evidence from Hermes that the item was delivered and proof of payment from PayPal. I am frustrated by this situation, as I am out of pocket for both the money and the item. I believe I am entitled to seller protection and should be refunded. Please assist me promptly.

Hello, my name is Donel Forde. I have been attempting to buy items on eBay for the past two days, but I keep receiving an error message stating that my purchase cannot be completed at this time. I have checked with my bank, and they confirmed there are no issues with my payment method. I spoke with eBay customer service and even PayPal, but the problem persists. Despite trying to buy items one by one as advised, I still face the same issue. I am unsure why this is happening and need assistance resolving it promptly. As a businessman, I rely on these purchases and hope to have this matter resolved soon. Thank you for your attention to this matter.

Hello, I'm reaching out because I'm unable to open more cases on the eBay site. I placed an order in early December, and unfortunately, the item never arrived. I initially opened a case (Case No. [redacted]), and the seller (rarewaves-outlet) assured me they would send another item, so I closed the case assuming the issue was resolved. After the second item also failed to arrive, I contacted the seller in February, even offering a different address and to cover the additional shipping tracking costs. To my dismay, the seller admitted they had not shipped the item when first contacted in January. As of March 4th, the third replacement item has not arrived. I have requested a full refund, which the seller has agreed to, but as of March 21st, the refund has not been processed. I am wondering if there is any assistance customer service can provide in this matter. I have screenshots of all communication with the seller available for reference. Thank you in advance for your help.

Last night, I placed a bid on a Cubot phone on eBay. Before the bidding closed this morning, I contacted the supplier regarding my concerns about receiving a brand new phone without a manufacturer's warranty. I was worried about the legitimacy of the item's source. The supplier did not reply until after I was notified of winning the bid. I have since informed the supplier that I may involve the Trading Standards authority in Essex to verify the legitimacy of the item's source. I also mentioned that I would inquire with Cubot regarding the sale of brand new phones in the UK without a warranty. Upon researching, I found that Cubot typically provides a 2-year warranty with their phones. The supplier offered to cancel the order if I cover the costs, but I am hesitant to do so as I do not want to support any illegal activity. I am seeking assistance to resolve this matter.