**E*****HY******* **HAVING SOLD THIS BED IN SEPT ** THE CUSTOMER WISHED TO EXCHANGE IT...
GetHuman2346282's customer service issue with eBay from March 2019
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The issue in GetHuman2346282's own words
**E*****HY******* **HAVING SOLD THIS BED IN SEPT ** THE CUSTOMER WISHED TO EXCHANGE IT FOR A *FT. WE WENT TO LONDON, OVER *** MILES ROUND TRIP, AFTER ARRANGING A DATE TO DO THIS, AND THE BUYER DID NOT ANSWER THE DOOR, BUT WAS IN. EBAY TOLD ME THEY WOULD PAY £** FOR THIS TO BE DELIVERED A SECOND TIME. SHE DID THE SAME THING AND DID NOT ANSWER THE DOOR. THE BUYER HAD PUT IN A CLAIM, AND I DID EVERYTHING I COULD TO SORT OUT THE MATTER, SHE WAS NEVER CONTACTABLE AND WAS NEVER IN, AT GREAT EXPENSE TO MYSELF DOING * TRIPS. EBAY THEN REFUNDED HER IN FULL OF £***, DID NOT PAY THE £** FUEL, AND SHE STILL HAS THE BED, AND HAS NEVER CONTACTED ME AGAIN, OR ANSWERS HER PHONE.*EBAY WERE TOTALLY AWARE OF THE PROBLEMS I WAS HAVING AND STILL REFUNDED HER £***.**. THIS IS ALL IN EBAY MESSAGES AND IT QUITE CLEARLY SHOWS HOW THE BUYER WAS UNRESPONSIVE AND DIFFICULT TO DEAL WITH.*I WILL NOW TAKE THIS THROUGH MY SOLICITOR UNLESS THIS MATTER IS SORTED OUT. I HAVE PHONED DAILY TO EBAY AND GET NOWHERE, NO ONE TAKES CONTROL AND EVERYONE JUST PASSES IT TO SOMEONE ELSE. I JUST KEEP BEING PASSED TO PAYPAL WHO THEN SAY ITS NOT THEIR ISSUE.*I EXPECT A REPLY AND THIS SORTED OUT WITHOUT ANY DELAY FROM SOMEONE WHO CAN ACTUALLY TAKE CONTROL OF THE MATTER
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