Item * ************. Seller Max Endo. Item is a Japanese Vintage Buddhist Bell, that ar...

GetHuman-sanorte's customer service issue with eBay from November 2018

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The issue in GetHuman-sanorte's own words
Item * ************. Seller Max Endo. Item is a Japanese Vintage Buddhist Bell, that arrived damaged from Japan to the US. Our case is still open. Seller is vacationing in the USA, and will return in Japan in week. Please read our communication thread. Seller wants me to apply for damages from our local US Post Office so, seller can only reimburse me at that point. Our local US Post Office in Waynedale , Indiana, is not expected to give me any compensation for the damaged item since, I was only the receiver, not the sender. The sender is going to be reimbursed for loss or damage of the item he shipped, if he bought insurance to cover for loss or damage, not the receiver. Please intervene soonest. Tomorrow is Nov. *. Seller is still in vacationing in the U.S. , until the **th of November. I just want a refund, please. I am not accountable for the damage. It happened in transit from Japan to the U.S. And why is it that the seller wants me to claim for damages from our local US Post Office, when I merely received it, from the sender, who should have insured the item shipped to me? It should be the seller that should claim for damages, not the receiver. I notified our local US post office , and they noted that the item was not securely packaged up. It was not placed in a sturdy box with sufficient insulation or packing material, but a flimsy paper envelope with some bubble wrap inside it. The local US post office is waiting for the Japanese Post office to call so, they can further investigate. The local US post office documented the incident in their files, and took pictures of the damaged Japanese Buddhist Bell. Like I said before, please cross reference this message with our communication thread between the seller, and me, the buyer. Thank you very much.

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Customer service issue
Reported by GetHuman-sanorte
Nov 9th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 18351 others
0 customers following this


GetHuman-sanorte started working on this issue
Nov 9th, 2018 4:22am

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