purchased a item which was delivered in August, turned out the Cricut machine was damag...

GetHuman-shuaz's customer service issue with eBay from November 2018

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The issue in GetHuman-shuaz's own words
purchased a item which was delivered in August, turned out the Cricut machine was damaged or broken in transport* delivery. but after the time it took to find out what the problem or error code was with the Cricut customer service care centre it had taken just till last week the **st of October to finally sort out the problem. now the seller is telling me to contact eBay, but every time I follow the online return guide it doesn't allow me to log a complaint or return the item to seller or even log a resoultion issue with eBay. all I want to do is return the item which is brand-new but since the seller bought it through the home shopping network and sold it on to me it makes it difficult even to return to Cricut for a refund.
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Customer service issue
Reported by GetHuman-shuaz
Nov 1st, 2018 - a mon ago
I have an issue with eBay too
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GetHuman-shuaz started working on this issue
Nov 1st 8:37pm