Hi The letter below is one that I wrote to Shopping Express Clearance last night immedi...

GetHuman1394428's customer service issue with eBay from October 2018

Help with my eBay issue
Top Tip from another customer
If you are having issues with your Ebay order that was already placed click https://resolutioncenter.ebay.com/il/en-us/. From there, you should be able to report the issue to Ebay using their forms.
The issue in GetHuman1394428's own words
Hi The letter below is one that I wrote to Shopping Express Clearance last night immediately after I placed an order. I phoned them this morning as well because I hadn't received a reply ans wanted to catch the order before it was sent. They told me that the coupon was not theirs but yours so I need to talk to you instead. I tried to phone you but a message said that the phone number was not available from my device ( it was a landline phone that I was using). My email address is *****@***.com , my phone number is ********** and my ebay user name is ROXLYN. *Hi,*I had been trying to order the above item and the address details came up for me to fill in and when I tried to put in my phone number only the first number would appear and no others I kept trying for quite a while but was unable to enter my number so tried to continue without it but it would not let me do that either so I decided to try to do it on my new iPhone which I had never used for a purchase previously. The reason I chose to buy your one and to do it straight away (before **am on the **nd) was because of the **% discount with the "PODCAST" coupon but when I clicked on confirm and pay what immediately came up was payment confirmation without the possibility of putting in the PODCAST coupon. So I am writing to ask you to refund the **% discount that I expected to get with the purchase.*Regards,*Cheri Blackman

GetHuman1394428 did not yet indicate what eBay should do to make this right.

How GetHuman1394428 fixed the problem
I found a phone number in the "help" section and was able to phone them and yes, it was resolved - they gave me a credit by way of a coupon that I could use on my next purchase. The fellow I spoke to was very nice and helpful.
Do you have a customer issue as well?
We can help you get eBay's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having eBay issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

eBay

Customer service issue
Reported by GetHuman1394428
Oct 23rd, 2018 - 2 years ago
Fixed
GetHuman1394428 shared how to fix
Seen by 7 customers so far
Similar issue to 17085 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username

Timeline

GetHuman1394428 started working on this issue
Oct 23rd, 2018 12:41am
GetHuman1394428 confirmed the issue is fixed. Hooray!
Oct 23rd, 2018 10:46am