Hi The letter below is one that I wrote to Shopping Express Clearance last night immedi...
GetHuman1394428's customer service issue with eBay from October 2018
Help with my eBay issue
Top Tip from another customer
If you are having issues with your Ebay order that was already placed click https://resolutioncenter.ebay.com/il/en-us/. From there, you should be able to report the issue to Ebay using their forms.
The issue in GetHuman1394428's own words
Hi The letter below is one that I wrote to Shopping Express Clearance last night immediately after I placed an order. I phoned them this morning as well because I hadn't received a reply ans wanted to catch the order before it was sent. They told me that the coupon was not theirs but yours so I need to talk to you instead. I tried to phone you but a message said that the phone number was not available from my device ( it was a landline phone that I was using). My email address is *****@***.com , my phone number is ********** and my ebay user name is ROXLYN. *Hi,*I had been trying to order the above item and the address details came up for me to fill in and when I tried to put in my phone number only the first number would appear and no others I kept trying for quite a while but was unable to enter my number so tried to continue without it but it would not let me do that either so I decided to try to do it on my new iPhone which I had never used for a purchase previously. The reason I chose to buy your one and to do it straight away (before **am on the **nd) was because of the **% discount with the "PODCAST" coupon but when I clicked on confirm and pay what immediately came up was payment confirmation without the possibility of putting in the PODCAST coupon. So I am writing to ask you to refund the **% discount that I expected to get with the purchase.*Regards,*Cheri Blackman
GetHuman1394428 did not yet indicate what eBay should do to make this right.
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How GetHuman1394428 fixed the problem
I found a phone number in the "help" section and was able to phone them and yes, it was resolved - they gave me a credit by way of a coupon that I could use on my next purchase. The fellow I spoke to was very nice and helpful.
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