I have recently sold my laptop which was in fully working condition, I even posted pict...

GetHuman1374829's customer service issue with eBay from October 2018

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The issue in GetHuman1374829's own words
I have recently sold my laptop which was in fully working condition, I even posted pictures of the laptop on and working. Almost a month after posting the item to the buyer they contact me saying the screen keeps going black which is something I never occurred. I still offered a refund on return of the item. The address they provided me with was a forwarding address and the buyer lives in Zambia. They are saying it will cost them £*** to send the item back and so instead are requesting a partial refund. I have absolutely no proof that the laptop isn’t working, and dont feel it is right to just send them money without a return of the laptop. I surely can’t be expected to just send the buyer money without a return or even proof that the laptop isn’t in the condition I believed it to be. I checked the item was in full working order before selling and reset the laptop back to factory settings, so know for a fact it turned on, the buyer originally claimed the screen occasionally went black but then changed to say it won’t turn on. *Thank you*Lucy Wright
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eBay

Customer service issue
Reported by GetHuman1374829
Oct 19th, 2018 - a mon ago
I have an issue with eBay too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman1374829 started working on this issue
Oct 19th 11:52am