If the buyer returns the item damaged, you should go through eBay's resolution center. You can report that the item was returned damaged within 48 hours of receipt. You should also take pictures of the item and its package as evidence of its condition upon return. If it's determined that the item was returned in a different condition, eBay may issue you a refund or a partial refund. Keep in mind that eBay's Money Back Guarantee doesn't cover general wear and tear of an item during use, only damages or defects that weren't disclosed in the listing. It's always best to clearly document and communicate issues throughout the resolution process.
Asked May 29, 2024 5:20 PM