Hi I contacted a seller about return an item several times and each time they told me t...

Hi I contacted a seller about return an item several times and each time they told me to try this and try that to try and get the item to work witch I done but the item still wasn’t working properly. I finally got them to send me a return address to send it back to so I went to the port office to get a price on postage and it was going to cost almost $* to post the item back so I contacted them and asked if I would get refunded for the postage and they said yes they are happy to do that and to just send my paypal details to them and they would put the money in there however I don’t have a PayPal account and I told them this and the next day they told me they would not be refunding me as it is out of the ** day return policy. I then contacted them stating that I had sent several emails asking for a return address and they said No I did not send them any emails I still have the emails and I just sent them a copy and am waiting for a reply. Hope this makes sense. **Regards