Hi I contacted a seller about return an item several times and each time they told me t...

GetHuman-csallawa's customer service issue with eBay from September 2018

Help with my eBay issue
The issue in GetHuman-csallawa's own words
Hi I contacted a seller about return an item several times and each time they told me to try this and try that to try and get the item to work witch I done but the item still wasn’t working properly. I finally got them to send me a return address to send it back to so I went to the port office to get a price on postage and it was going to cost almost $* to post the item back so I contacted them and asked if I would get refunded for the postage and they said yes they are happy to do that and to just send my paypal details to them and they would put the money in there however I don’t have a PayPal account and I told them this and the next day they told me they would not be refunding me as it is out of the ** day return policy. I then contacted them stating that I had sent several emails asking for a return address and they said No I did not send them any emails I still have the emails and I just sent them a copy and am waiting for a reply. Hope this makes sense. **Regards

GetHuman-csallawa did not yet indicate what eBay should do to make this right.

How GetHuman-csallawa fixed the problem
Contacted eBay they advised me to contact PayPal and get a refund through them.
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eBay

Customer service issue
Reported by GetHuman-csallawa
Sep 14th, 2018 - 3 years ago
Fixed
GetHuman-csallawa shared how to fix
Seen by 10 customers so far
Similar issue to 13232 others
0 customers following this
Items needed
Order number
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Email address on the account
Account phone number
Account number
eBay username

Timeline

GetHuman-csallawa started working on this issue
Sep 14th, 2018 7:40am
GetHuman-csallawa confirmed the issue is fixed. Hooray!
Sep 14th, 2018 9:12am
GetHuman-csallawa confirmed the issue is fixed. Hooray!
Sep 15th, 2018 10:00am

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