I bought a * d mini lulzbot printer on the *rd of september. I brought it home and tri...

GetHuman1125802's customer service issue with eBay from September 2018

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The issue in GetHuman1125802's own words
I bought a * d mini lulzbot printer on the *rd of september. I brought it home and tried to set it up. It would not be recognized by my computer. So i did extensive research. I contacted the seller and he couldnt help me with the issues since he used the computer on a Mac. Not knowing what the settings should be on my windows driven computer I called the help line at Lulzbot. They helped me and then they continued to help me with each roadblock. They did finally get me running.. During the running there was an odor that I had not smelled before, i thought it was a filament smell , I have only been with filament in a school, and had no idea of there was an air filter in the school or not.. the item printed ok. not perfect but ok.. after that one single print the computer would not print again. I then called Lulzbot again, and again and again. I have talked to a variety of tech support there for hours at a time. Finally, after the last set of tests they told me that the control panel is corrupt, and that it would need to be replaced. The cost of the panel is ***.** plus the install if it is sent back, plus the shipping.. I know i did not cause any problem to the machine as I have only done what the tech support told me to do, as they told me to do it. I am requesting a full refund. Please advise me how I am supposed to go about getting my money refunded. The seller did say that there were no refunds, I did have him start a print and it showed started but the problem may have shown up had he continued the print, he did not finish it.. He also had told me that he had not used it in about a year, I had assumed that was because he had no reason to use it, but maybe it had started to have some issues and he had just forgotten about them.

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Customer service issue
Reported by GetHuman1125802
Sep 10th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 12877 others
0 customers following this
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GetHuman1125802 started working on this issue
Sep 10th, 2018 11:39pm

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