received shipping info on order (I placed?) but shipper doesn't recognize tracking numb...

GetHuman665963's customer service issue with eBay from May 2018

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The issue in GetHuman665963's own words
received shipping info on order (I placed?) but shipper doesn't recognize tracking number, contact telephone number and name of person sending tracking information does not match anything to identify what item I ordered (several lately) for me to follow up. tracking info should have been available by now but is not. Here is email I received:******@***.com ******@***.com**May * (* days ago)*to me *Dear buyer, ** * **This is to notify you that your order has been processed and is now ready to be shipped. Please use the below tracking number(s) to track the package(s). ************** **You can track your package by going to FedEX official tracking website at **http:**www.fedex.com*us* **Please be advised that it may take up to ** hours for the tracking information to appear on the site. **This email is for information only. Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please feel free to contact us via eBay Messages or dial our office phone * (***) ***-****.
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eBay

Customer service issue
Reported by GetHuman665963
May 8th, 2018 - a yr ago
I have an issue with eBay too
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Items needed
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Email address on the account
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Account number
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Timeline
GetHuman665963 started working on this issue
May 8th, 2018 12:42pm