I sold an item and the buyer says he is unable to pay me but neither of us know why:**N...

GetHuman5324272's Trouble Receiving a Payment issue with eBay (UK) from October 2020

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The issue in GetHuman5324272's own words
I sold an item and the buyer says he is unable to pay me but neither of us know why:**New message from: paulwps (***Purple Star)*nope, still the same thing happening sorry*Reply*Your previous message**Hi, have you tried paying again* I have sorted out the paypal restriction that was attached to my bank card, there are no other problems with my paypal account or bank account*Jacqui*paulwps:**hi, I can't pay this, I've contacted ebay help, please read their response thanks.***paulwps**:** AM*why do I get "Unfortunately, you can't use a credit or debit card to pay for this order." every so often and cant pay ??*paulwps**:** AM*even though the listing says cards are accepted*Arlene**:** AM*Welcome to eBay Live Chat. My name is Arlene. I would be happy to help you today. I hope you are safe and in your best health in this ongoing pandemic.*Arlene**:** AM*I am sorry to learn that you are facing difficulties in paying for item*s using your card. Rest assured, I will certainly assist you with this.*paulwps**:** AM************* itemnmber*Arlene**:** AM*Thank you. Please grant me few a moments from your valuable time while I quickly have a look as to what best can be done to resolve the issue.*paulwps**:** AM*ok*Arlene**:** AM*Thank you for waiting. I appreciate your patience.*Arlene**:** AM*I have checked your account details and I would like to assure you that there is no issue with your eBay account and it is completely in a good standing.*Arlene**:** AM*Further, I have checked your error log details and found that this payment problem is due to the seller's PayPal account issues. The seller has to check with PayPal to resolve it first so that they'll be able to accept payments on their PayPAl acct.*paulwps**:** AM*ok thank you*Arlene**:** AM*You're most welcome Paul.*Arlene**:** AM*I thank you for working with me today. I appreciate all the efforts. I'm happy that we are able to resolve your issue today. I wish you all the best on eBay. Stay well and healthy! :)*A record of this chat session will be sent to you

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eBay (UK)

Trouble Receiving a Payment issue
Reported by GetHuman5324272
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 4993 others
0 customers following this

Timeline

GetHuman5324272 started working on this issue
Oct 2nd, 2020 8:43am