I am a seller, *My account: lucampo*dywtp*b*re: Item number: **************Item as it s...

GetHuman-cielico's customer service issue with eBay (UK) from September 2020

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The issue in GetHuman-cielico's own words
I am a seller, *My account: lucampo*dywtp*b*re: Item number: **************Item as it shows on my ebay listing:*Delivered*L K BENNETT LADIES SNAKESKIN LEATHER COURT SHOES UK **EU ***Item number: *************Positive Feedback received*£**.***Sold on: * SepBuyer: paul terry*Order number: **-*****-******The item not received claim is pending buyer action.View details*View order details**My buyer opened a request. The buyer's info is inaccurate. *I posted the item to the Spar shop, via hermers, tracked and signed for. My ebay listing showed delivered and signed for and as a positive feedback. Yet, the item was returned to me (a new hermes sticker with my address on top of my original posting label.) I messaged buyer enquiring. Buyer said that had requested click and collect and didn't know why the item was returned and asked me to re-send the item to a new postcode. I asked for the ful address and that buyer paid fees for new posting. Buyer asked me to refund in full. I said that I would refund for the item but not the postage. Buyer has opened a request stating that I refuse to do click and collect and that I am asking for extra posting fees. What can I do to resolve this issue? I need your kind advice, help and support. Thank you. My regards.

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eBay (UK)

Customer service issue
Reported by GetHuman-cielico
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 4900 others
0 customers following this

Timeline

GetHuman-cielico started working on this issue
Sep 26th, 2020 1:40pm

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