I am a seller, *My account: lucampo*dywtp*b*re: Item number: **************Item as it s...

GetHuman-cielico's customer service issue with eBay (UK) from September 2020

Help with my eBay (UK) issue
First: share to improve GetHuman-cielico's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-cielico may need:
Username, Password, and Email address on the account
The issue in GetHuman-cielico's own words
I am a seller, *My account: lucampo*dywtp*b*re: Item number: **************Item as it shows on my ebay listing:*Delivered*L K BENNETT LADIES SNAKESKIN LEATHER COURT SHOES UK **EU ***Item number: *************Positive Feedback received*£**.***Sold on: * SepBuyer: paul terry*Order number: **-*****-******The item not received claim is pending buyer action.View details*View order details**My buyer opened a request. The buyer's info is inaccurate. *I posted the item to the Spar shop, via hermers, tracked and signed for. My ebay listing showed delivered and signed for and as a positive feedback. Yet, the item was returned to me (a new hermes sticker with my address on top of my original posting label.) I messaged buyer enquiring. Buyer said that had requested click and collect and didn't know why the item was returned and asked me to re-send the item to a new postcode. I asked for the ful address and that buyer paid fees for new posting. Buyer asked me to refund in full. I said that I would refund for the item but not the postage. Buyer has opened a request stating that I refuse to do click and collect and that I am asking for extra posting fees. What can I do to resolve this issue? I need your kind advice, help and support. Thank you. My regards.

GetHuman-cielico did not yet indicate what eBay (UK) should do to make this right.

How GetHuman-cielico fixed the problem

We are waiting for GetHuman-cielico to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common eBay (UK) customer problems.
How Do I Report a Seller on Ebay Uk?How do I get a refund from eBay UK?
Do you have a customer issue as well?
We can help you get eBay (UK)'s attention and get better help faster. Tap below to get started.
Having eBay (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

eBay (UK)

Customer service issue
Reported by GetHuman-cielico
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 4900 others
0 customers following this


GetHuman-cielico started working on this issue
Sep 26th, 2020 1:40pm

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians