I purchased the ****W ****W Pure Sine Wave Power Inverter Truck Converter DC **V To AC...

GetHuman-mbesley's Refund issue with eBay (UK) from July 2020

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The issue in GetHuman-mbesley's own words
I purchased the ****W ****W Pure Sine Wave Power Inverter Truck Converter DC **V To AC ***V for £***.** on ** Apr, **** **Order number: **-*****-***** - the inverter wasnt as described - it was a ** v system not **. I paid to have it professionally fitted and then contacted the seller (correspondence is below). He has now stopped replying to my mails. I would like a refund for the item as it wasn't as described and I dont want the risk of paying someone to take it out of the vehicle and sending it back to china and the vendor not sending me a refund.**Please could you arrange a refund of the cost of the item or for the vendor to send the correct item - many thanks. **Please confirm that you will pay for the postage back to your warehouse and the full cost of the inverter - the inverter has been fitted to the vehicle so it will not be in new condition. Thanks.*furniturediscounts:**Hi friend,it needs the buyer to return the parcel back first and when it is delivered,then the seller should refund the buyer within *-* days according to the Ebay's policy.please don't worry,after the warehouse get the return parcel ,we will refund you full at once,if any problem,please let me know,thank you,have a nice day!*Your previous message**This is not acceptable - please refund the full amount to my account and I will send the item back - its been too long waiting for a refund - you sent the wrong item!!! Please refund the money or I will have to make a complaint. Thank you.*furniturediscounts:**Hi friend,please don't worry,you can return it back at our cost,when the warehouse get the return parcel,we will refund you first.after the supplier check out,if we have the **V you would like,then we will inform you and offer you some discount that time,thank you,best regards!*Your previous message**No that is not ok - you sent the wrong item - please confirm that you have the correct item (** volt system) and then send it - I will then send back the incorrect item but will need you to pay for the postage. Please confirm this. Thanks.*furniturediscounts:**Hi friend,really so sorry for that,could you please help us to return the items back? after the warehouse get it,we will refund you full at once,and after the supplier check out,we will inform you,Okay?*Your previous message**Hi - this is taking a long time! - could you please refund the money for the inverter and I can source one somewhere else?**Thanks - Mark.*furniturediscounts:**hi friend,so sorry that the supplier is still checking,we are not clear how long it will take,how would you like to solve this problem**Your previous message**Hi there - could you please let me know when you will send the correct power inverter - I need to arrange an engineer to fit it. Many thanks - Mark.*furniturediscounts:**Dear friend,we are so sorry for that,we need to ask the warehouse and the supplier to check the reason,Forgive me for asking, would you like to keep it? then I will apply for a partial refund for you ,Okay?*Your previous message**I have thrown the packaging away so do not have it.Is there a label on the inverter that will tell you if it is ** volts the mechanic thinks that this is a ** volt inverter only.*furniturediscounts:**Dear friend,Thanks for your kindly contacting with us,I am really so sorry to hear that.if it is convenient,could you please kindly send some more photos to us about this items you received completely(including package of item with shipping label and SKU barcode on it )? we need these photos to submit it to the warehouse for confirmation clearly.please don't worry,once get confirmationed,we will give you a good solution.hope you can understand. let us keep in touch firstly. looking forward to your favorable reply. have a nice day!*Your previous message**Hi. I purchased this inverter. In the advert it was described as a ** unit which I need. When I put it onto ** volt it does not work and makes a beeping noise. Please confirm that it was a ** volt unit (as advertised) and Let me know how do I get it to be ** volt. I have spent a lot of time and money fitting the unit in a ** volt commercial vehicle. Thanks.******W ****W Pure Sine Wave Power Inverter Truck Converter DC **V To AC ***V Trip*****W ****W Pure Sine Wave Power I**Order status: Paid*Paid £***.** on ** Apr, **** **:** BST*Order number: **-*****-******* *Only purchases on eBay are covered by the eBay purchase protection programmes. Ask

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eBay (UK)

Refund issue
Reported by GetHuman-mbesley
Jul 24th, 2020 - 9 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 3850 others
0 customers following this

Timeline

GetHuman-mbesley started working on this issue
Jul 24th, 2020 12:50pm
GetHuman-mbesley indicated the issue is not fixed yet.
Jul 24th, 2020 12:51pm
GetHuman-mbesley indicated the issue is not fixed yet.
Jul 24th, 2020 12:51pm

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