I've switched to * step verification on eBay UK. for a little while it worked well, but...

GetHuman-rbertwe's customer service issue with eBay (UK) from February 2020

Help with my eBay (UK) issue
The issue in GetHuman-rbertwe's own words
I've switched to * step verification on eBay UK. for a little while it worked well, but recently the notification I would normally get on my mobile device has not been getting through so I'm unable to log on. It seems in order to do anything, I need to log on first!!! I'm going spare, tried all-sorts to bust the stalemate - but eBay always resorts to "sign-in and use the help" - I would if I could!!!!!!*I want to resort to my previous and simple sign-in procedure and have * step verification turned off - or * step verification properly fixed

GetHuman-rbertwe did not yet indicate what eBay (UK) should do to make this right.

How GetHuman-rbertwe fixed the problem
I went to an old product listing via my browser history and that got me into ebay bypassing the login. I went to my account settings and tried to switch off the * step verification. I was asked to log in again, so I backed up and went to help. It was easy to get my pin number and call the helpline. After passing some security questions ebay staff turned off the * step verification remotely and it was job done****
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eBay (UK)

Customer service issue
Reported by GetHuman-rbertwe
Feb 17th, 2020 - a year ago
Fixed
GetHuman-rbertwe shared how to fix
Seen by 26 customers so far
Similar issue to 1089 others
0 customers following this
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Timeline

GetHuman-rbertwe started working on this issue
Feb 17th, 2020 11:23pm
GetHuman-rbertwe confirmed the issue is fixed. Hooray!
Feb 19th, 2020 12:02am

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