eBay (UK) Customer FAQ

To update your account details on eBay (UK), sign in to your account and navigate to the "Account" section. From there, you can update your personal information, including your email address, password, and payment methods. Follow the prompts to ensure your changes are saved.

If the original winner has requested to cancel their purchase, you can proceed with sending a second chance offer to the next highest bidder. Just ensure that you have ended the auction properly and that the original bid has been canceled. You should then be able to select the option for sending a second chance offer to the eligible bidder.

To change the payment method for a purchase on eBay (UK), you typically need to cancel the order first. After cancellation, you can make a new purchase using your preferred payment method. Note that if the seller has already dispatched the item, you may not be able to change the payment method. It's important to communicate with the seller about any changes you intend to make.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

If you made a purchase as a guest and the seller does not recognize the order, it's important to check your email for a confirmation message from eBay. This email will have details about your transaction. Additionally, you can check your bank statement to see if the payment was processed. If the seller still cannot find your order, consider revisiting the purchase confirmation to ensure all details are correct. If you're not able to resolve the issue, the most up-to-date contact information is available right here on this page.