I sold a Macbook for £*** on a bid. The item was sold over a week ago. The buyer has co...

GetHuman2598935's customer service issue with eBay (UK) from March 2019

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The issue in GetHuman2598935's own words
I sold a Macbook for £*** on a bid. The item was sold over a week ago. The buyer has come to me a week later claiming the item is damaged. I posted images of the only damage that was on the item when sold explaining the cosmetic damage that there was. The buyer has sent me images of the Macbook with new damage on it claiming he wants a partial refund and threatening to open a case. However, I am sure that the damage was done by the buyer after purchase as my images do not show the damage and the damage was clearly not there before sale. The buyer is now listing parts for the Macbook on his page and I am worried that he is selling the Macbook for parts and trying to blame me for damage he has done when taking the Macbook apart.
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eBay (UK)

Customer service issue
Reported by GetHuman2598935
Mar 26th, 2019 - 24d ago
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Timeline
GetHuman2598935 started working on this issue
Mar 26th 7:00pm