eBay (UK) Customer FAQ

If you purchased an item as a guest on eBay, you can return it following the seller's return policy. Check the order confirmation email you received for return instructions or use the eBay site to locate the details. Generally, you'll need to create a return label if the seller allows returns and follow the process outlined. Make sure to return the item in the same condition it was received and keep proof of postage. If you have any issues, refer to the seller for assistance.

To update your account details on eBay (UK), sign in to your account and navigate to the "Account" section. From there, you can update your personal information, including your email address, password, and payment methods. Follow the prompts to ensure your changes are saved.

If the original winner has requested to cancel their purchase, you can proceed with sending a second chance offer to the next highest bidder. Just ensure that you have ended the auction properly and that the original bid has been canceled. You should then be able to select the option for sending a second chance offer to the eligible bidder.

To change the payment method for a purchase on eBay (UK), you typically need to cancel the order first. After cancellation, you can make a new purchase using your preferred payment method. Note that if the seller has already dispatched the item, you may not be able to change the payment method. It's important to communicate with the seller about any changes you intend to make.

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