Supposedly google chromecast - Apparently it is a counterfeit product

GetHuman1124606's customer service issue with eBay (UK) from September 2018

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The issue in GetHuman1124606's own words
To return it since it seems to be counterfeit. It has a "google chromecast" name but the product is nothing like it. Doesnt work at all. ... My name is Mariana and I bought a product from the seller below on e-bay and it said itwas google chromecast. However it could not work at all. Then I contacted the google support to get some help and from the info I gave they believe the product is counterfeit. In that case I would really like to get the refund. The seller hasn't contacted me yet and I would like to know if the e-bay can help me out with that, please.**Google Chromecast HDMI Internet Media Video Streamer *nd Generation ****P TV*Item ID: *************Seller ID: chilyhot*Return ID: ************Thank you.*Regards,*Mariana
They never replied and I really want to get refunded since I want do buy a proper one but for that I need the refund first.
I would like to get the money back as soon as possible
I started buying from Ebay this year and this is my se second purchase if I am not mistaken so to be honest I am not happy at all
I tried everything, apps and the google support service to help with installing it. But it proved not to be an original one. I contacted the customer but neve got an answer.
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eBay (UK)

Google Chromecast HDMI Internet Media Video Streamer *nd Generation ****P TV
Customer service issue
Reported by GetHuman1124606
Sep 10th, 2018 - 2 years ago
Seen by 10 customers so far
Similar issue to 154 others
0 customers following this
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GetHuman1124606 started working on this issue
Sep 10th, 2018 7:59pm
GetHuman1124606 indicated the issue is not fixed yet.
Sep 10th, 2018 9:11pm
GetHuman1124606 indicated the issue is not fixed yet.
Sep 10th, 2018 9:20pm
GetHuman1124606 indicated the issue is not fixed yet.
Sep 10th, 2018 9:21pm
GetHuman1124606 indicated the issue is not fixed yet.
Sep 14th, 2018 3:43pm