I am a loyal player and lost coins bet changed

GetHuman-naomilgo's customer service issue with Zynga from June 2018

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The issue in GetHuman-naomilgo's own words
I was playing the game ... I have noticed when playing Hit It Rich that sometimes, rarely though the bet amount changes on its own. I have been playing this game for years but I have just chalked it up to my error. However earlier today while playing in the Max Voltage zone with a family member who loves this game as well, I was playing Exotic Moon with a bet of **,***,*** when I noticed the bet changed through no fault of my own to the max bet of * billion. Needless to say I noticed after a couple of spins when it was too late. It had did the same thing earlier today but I caught it in time and again just assumed I accidentally changed it. *After the second time of this Happy today I knew it must be a glitch in the game. I am writing to you to ask that the coins please be restored to my account. *I am a long time player of your game and have made multiple purchases as I enjoy playing. Your customer service is normally been fair in the past when I have had issues of which have been few. I did take a screenshot of the game right after this happened if needed. Please research and let me know your findings as I would like to continue to keep this game but however it’s expensive to buy back coins when you lose your coins through no fault of your own. *Any assistance and feedback will be greatly appreciated.
This happened twice in * day
I would like my coins restored
I have been a customer for * plus years
I try to keep an eye on the bet at all times since this has happened before. I just made a purchase not long ago and it’s disappointing to lose because the game obviously had a glitch, and not any fault of my own.
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Zynga

Hit it Rich
Customer service issue
Reported by GetHuman-naomilgo
Jun 20th, 2018 - 3 years ago
Fixed
Seen by 15 customers so far
Similar issue to 372 others
0 customers following this
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Timeline

GetHuman-naomilgo started working on this issue
Jun 20th, 2018 2:33am
GetHuman-naomilgo indicated the issue is not fixed yet.
Jun 20th, 2018 4:20am
GetHuman-naomilgo indicated the issue is not fixed yet.
Jun 20th, 2018 4:22am
GetHuman-naomilgo indicated the issue is not fixed yet.
Jun 20th, 2018 4:28am
GetHuman-naomilgo indicated the issue is not fixed yet.
Jun 20th, 2018 4:35am
GetHuman-naomilgo indicated the issue is not fixed yet.
Jun 21st, 2018 4:37am
GetHuman-naomilgo indicated the issue is not fixed yet.
Jun 23rd, 2018 12:16am
GetHuman-naomilgo indicated the issue is not fixed yet.
Jun 23rd, 2018 1:00pm

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