How Do I Recover a Hacked Zynga Poker Account?
If you think your Zynga Poker account has been hacked, first check over any email you received to make sure it's real. Try to log in to your Zynga Poker account by typing the address directly into your browser, rather than clicking on any links. If you still can't access your account, contact customer service using the link above. Lastly, once your Zynga Poker account has been restored, make sure you're using proper security methods to keep it safe from other hacking attempts.
Discovering your Zynga Poker Account has been hacked can be very upsetting, especially if the thieves stole all of your poker chips. Fortunately, there are several ways to recover a hacked Zynga Poker Account - including restoring any chips you might have lost.
Verify the Hack
The first thing you should do is verify that your Zynga Poker Account really has been hacked. Many hackers will start an attack by sending 'phishing' emails, pretending to be a real Zynga employee and asking you to confirm things like your security question or password - which they then use to break into your account! Many of these emails are designed to frighten you, by threatening to ban your account or even report you unless you confirm your account immediately.
So if you think your account has been hacked because of an email alert, take a few steps verify the email.
- Check for obvious spelling mistakes or typos. Also check the sender email. Many hackers will try to set up fake email accounts that are just one or two letters off from the real ones, like customer.service@zynnga.com.
- Some emails still look real, but ask you to click on a button or link to take you to a different web page. It'll look exactly like the real Zynga Poker website, including a login screen, but you'll actually be at a place like Zynnga.com, with hackers ready to steal your login information as soon as you type it in. Always check the address bar in your browser to make sure you're at the real site.
- Zynga customer service will never ask you for your password over email.
- Remember that if Zynga does need to speak with you about your account, they usually do so using the in-app messaging system.
Log In Again
If you haven't tried logging into your Zynga Poker account, do that now. If you can easily log in and see all of your chips exactly where they should be, everything is fine! Ignore the email and continue playing Zynga Poker.
However, if your account still isn't accessible, don't give up just yet.
Customer Service
Once you've verified that your Zynga Poker account really has been hacked, the first step in restoring it is contacting Zynga Customer Service. A customer service representative will walk you through the process of restoring your account, including any poker chips which may have been stolen.
Stay Safe
After your Zynga Poker account has been restored from being hacked, take a few important steps to secure it.
- Choose a strong password. Don't use real words or important dates. Mix upper and lower case letters, and include numbers. Make sure the password is unique to your Zynga Poker account.
- Don't use third party apps, no matter how tempting they may seem. These often don't deliver on what they promise, and instead are used to give hackers access to your accounts.
- Always make sure your anti-virus software is updated and running smoothly. Your operating system software should also always be updated.
Further questions?
Solutions to similar problems
Help from Real People
Why does GetHuman Write How-to Guides for Zynga Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Zynga in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover a Hacked Zynga Poker Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.