Need to add one item to my return package

GetHuman664961's customer service issue with Zulily from May 2018

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The issue in GetHuman664961's own words
Add one item to the return ... I want to add an item to a return package that I have ready to send. I do not want to pay a separate shipping charge for this one item. I have called twice today and have been hung up on twice.
I am already paying $**.** for the return
Send me paperwork that allows me to add this one (it's very lightweight, it's a dress) item to the return I am already making
I have been a customer for years and I am a dedicated QVC shopper
I have called twice today and have been hung up on twice. I just want this resolved today.
I have an issue with Zulily too
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Zulily

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Customer service issue
Reported by GetHuman664961
May 7th, 2018 - a yr ago
I have an issue with Zulily too
Not resolved
Seen by 3 customers so far
Similar issue to 516 others
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Items needed
Order number
Name on account
Email on account
Product type
Home and billing address
Phone number on account
Timeline
GetHuman664961 started working on this issue
May 7th, 2018 11:25pm