Was using my account, *****@***.com and was mid conversation with someone and suddenly...

GetHuman-jimwilc's Hacked Account issue with Zoosk from July 2019

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Before contacting them, items GetHuman-jimwilc may need:
Name on the account, email, password, phone number, date of birth, and address
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jimwilc's own words
Was using my account, *****@***.com and was mid conversation with someone and suddenly, it yanked me out to login screen. I wasn't ***% sure of my password, but knew just a few days back I used it in Chrome browser so looked up in my saved passwords. It was one I use on several different accounts. Twice now, I've requested email to reset password, however to date, they've never arrived. I guess I'd like to have reset email sent to me other than through Zoosks normal way to send because hacker may have found a way to redirect to their account? Or an email sent to ******@***.com *Maybe just switch the email on the account to that address and inform me of password allowing me to reset to fresh never used password? You tell me how you'd fix. I'm game for anything. LOL

GetHuman-jimwilc did not yet indicate what Zoosk should do to make this right.

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Zoosk

Hacked Account issue
Reported by GetHuman-jimwilc
Jul 4th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 16344 others
0 customers following this

Timeline

GetHuman-jimwilc started working on this issue
Jul 4th, 2019 5:08am
GetHuman-jimwilc indicated the issue is not fixed yet.
Jul 6th, 2019 11:37pm
GetHuman-jimwilc indicated the issue is not fixed yet.
Jul 6th, 2019 11:46pm