Charged more money than agreed in three charges then set me up for some reccurring thin...

GetHuman-peaceupo's customer service issue with Zoosk from June 2018

Help with my Zoosk issue
The issue in GetHuman-peaceupo's own words
Charged more money than agreed in three charges then set me up for some reccurring thing, they won't give all my money back they take a fat cut i haven't been tendered a service i don't have an account and i don't have my card anymore, i canceled it today. The situation is complicated and everyone seems to want to get semantical with me about how i "did" or "did not" authorize the charge "at a point" on some mechanical level in the past, I DO NOT authorize the charge and i cannot afford to let them just walk all over me. At no point have they done me service. I want every penny of my money back. I want an address i can contact them through the mail. My card getting in their hands was a mistake in the first place. I'm very upset that i work long hours which don't work with a customer "service" number that is gonna put me on hold to tell me there is some sort of humdred dollar or more tax just to get romoced from their subscription. This is real life to me. The multimilionair head making money off seven day loans and fees and stuff would be out of his actual mind to approach me and slap that amount of money out of my hands in real life. I am very upset that i need to be doing this right now. I do not accept the charges and i do not accept anything less than a full refund. I want to know how to go about legally charging them with stealing from me.

GetHuman-peaceupo did not yet indicate what Zoosk should do to make this right.

How GetHuman-peaceupo fixed the problem
I called with the first six digits and the last four digits of my card and I was fully taken care of with ** minutes of time. I have a digital reciept and I expect all of my money back in *-** biz days. I am happy, things got worked out pain free. There was almost a situation where they were gonna charge me a fee but I politely objected and gave the man a why and a what for and it was taken care of quickly
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Customer service issue
Reported by GetHuman-peaceupo
Jun 29th, 2018 - 5 years ago
GetHuman-peaceupo shared how to fix
Seen by 15 customers so far
Similar issue to 1771 others
0 customers following this
Items needed
Name on the account
phone number
date of birth


GetHuman-peaceupo started working on this issue
Jun 29th, 2018 11:37pm
GetHuman-peaceupo indicated the issue is not fixed yet.
Jun 30th, 2018 4:10am
GetHuman-peaceupo confirmed the issue is fixed. Hooray!
Jun 30th, 2018 5:37pm

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