Nick from customer service wrote me about issues with my reservation last week, but rep...
GetHuman1340702's customer service issue with Zipcar from October 2018
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The issue in GetHuman1340702's own words
Nick from customer service wrote me about issues with my reservation last week, but replies are not possible, which i have never experienced before. How can you not allow replies? **Here’s what I wrote. *Hi Nick,**Appreciate the note but find the customer service through this whole thing was really lacking. **When the first car was missing, I was on hold for over ** mins before speaking to a rep. **That rep sent to me a *nd car with a dead battery. We had to take a taxi ** mins away to reach it in the first place. **The *nd rep I spoke to regarding the dead battery said the file for the car noted the dead battery, so I should never have been sent to that second car in the first place. That wasted even more time. **Then there were no cars at all available after that. Understand it was a holiday weekend, but there should be back-up cars for situations like this. **So, I was an hour late for a birthday party for my daughter in NJ. *I spent $*** on Ubers to go to and from the party. **AND, you’re just sending one email and giving me ** in driving credit. *I have read numerous complaints about ZipCar customer service and people switching to Enterprise because of that. Now I understand. **Considering dropping my membership after this experience. **-Amanda Abry. ****Sent from my iPhone. Forgive any typos. **On Oct **, ****, at *:** PM, Zipcar Member Services ******@***.com* wrote:**Hi Amanda,**My name is Nick and I'm with Zipcar, I'm writing in regard to your reservations on October *th. I see that one vehicle you reserved was not at its location and you were moved to another vehicle with mechanical issues, I apologize for any inconvenience you experienced. I've added additional driving credit to your account so that you have now received $** of driving credit for these reservations, to view your driving credits go to Zipcar.com * my stuff * my statement * my credits. **Thanks for being a part of Zipcar and have a good day. **Regards,*Nick*Zipcar Member Services*zipcar
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