I had my home listed FSBO on Zillow. Now I have listed with a realtor. Someone for your...

GetHuman-sherryvo's customer service issue with Zillow from June 2018

Help with my Zillow issue
The issue in GetHuman-sherryvo's own words
I had my home listed FSBO on Zillow. Now I have listed with a realtor. Someone for your office called and we told them I did not know how to delete all the old FSBO info and photos. They said they would take care of it. Realtors info is out there but there is no Realtor pictures out there. We paid good money to have professional pictures taken thru the realtor. My name is Sherry Vorak wife of Robert, and our address is ***** **nd Ave. E, Graham WA. *****. Our realtor is Mark Stocke and his phone number is ***-***-****. If there is something I can do to take care of this, please let me know. My realtor is aware of this situation and we have called twice now and I believe he is also going to send you an email at the *****@***.com
GetHuman-sherryvo did not yet indicate what Zillow should do to make this right.
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How GetHuman-sherryvo fixed the problem
With No help from Zillow I finally figured out how to fix this. I went into my owner profile by keying my address in the search which brought up a menu that said go to your home, clicked on that and then it brought me to my owner profile. There I deleted my old pictures. Then I clicked on the setting above the realtors pictures that said please how these pictures. Then I went to the very bottom and in tiny print was a check off box that said I am acting on the owners behalf and have their permission to do this. Then I got a congrats your listing is now updated. and
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Zillow

Customer service issue
Reported by GetHuman-sherryvo
Jun 18th, 2018 - 6 mons ago
I have an issue with Zillow too
Fixed
GetHuman-sherryvo shared how to fix
Seen by 24 customers so far
Similar issue to 1512 others
1 customer following this
Items needed
Email address on the account
Phone number on the account
Property address
Full name
Timeline
GetHuman-sherryvo started working on this issue
Jun 18th 11:06pm
GetHuman-sherryvo confirmed the issue is fixed. Hooray!
Jun 26th 10:26pm