Hi,**Order number ************Here is my situation.**I placed order to pick up at store...

GetHuman-kslt's customer service issue with Zara from December 2018

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The issue in GetHuman-kslt's own words
Hi,**Order number ************Here is my situation.**I placed order to pick up at store at Nov ** which has not delivered yet.*After trying to reach out customer service several times, all I heard was that my case is under review and will get back to me as it is resolved.*I have not heard back from you so I asked for replacement my order.*Today is Dec ** which is exactly one month after initial order, still have not received any email regarding confirmation or replacement.*This is my first online order thru Zara, and I promise I will not shop at Zara again with terrible customer service.*Reviewing case is not my business, your customer is waiting a order for a month.*Explain me what it is going on with my order and what you guy would do with this problem.**Thank you

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Zara

Customer service issue
Reported by GetHuman-kslt
Dec 23rd, 2018 - 3 years ago
I have an issue with Zara too
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Seen by 26 customers so far
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Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-kslt started working on this issue
Dec 23rd, 2018 10:26pm