Zara Customer Service Issues

On the 17th of September [redacted], we purchased clothes from ZARA at INFINITY Mall in Malad, Mumbai. We need to exchange the size of two items, and we have attached pictures with tags for reference. Unfortunately, we have misplaced the receipt, but we kindly request approval for the exchange, as we need to send them to our grandchildren in the USA next week. We initially reached out to [redacted], as suggested by the staff at INFINITY Mall, but the email bounced back. Could you please advise us on how to proceed with sending pictures of the two garments with tags for the exchange? Thank you for your assistance.

Product Exchange Request at Zara, Pacific Mall, New Delhi I am reaching out about a recent purchase I made at Zara in Pacific Mall, Subhash Nagar, New Delhi. As a loyal Zara customer, I have always been satisfied with my purchases until now. I need to exchange some dresses I bought about 20-25 days ago for an 11-month-old child because they are too small. Despite having the tags attached, I have misplaced the original bill. The dresses, from the new collection, are valued at approximately Rs. [redacted]. When I visited the store, the staff advised me to contact customer care for approval to exchange the dresses for a larger size. I am hoping to get this resolved before the child's birthday on October 5th. Your assistance in approving this exchange would be greatly appreciated. Thank you for your help. Regards, Shikha A. Mobile: [redacted]

Hello, I recently bought the new black leather mules (pointed slides) from ZARA. Unfortunately, after wearing them to work, I experienced extreme discomfort. The shoes were tight on the top of my foot, causing blisters. I made the purchase at Topanaga Mall in Woodland Hills, CA, and I have the receipt. Is it possible to exchange them for a different style or size 40? The current size 39 seems too small. I am not seeking a refund, just hoping for an exchange to a more comfortable pair. Thank you for any assistance you can provide regarding this matter.

My daughter bought a jacket for me as a gift on October 5th from the Zara store at Viviana Mall, Thane. We live in Nasik, which is about [redacted] kilometers away from Thane. We are loyal customers and big fans of Zara products. Unfortunately, the jacket has a very stiff fabric, and upon wearing it, I realized it is not worth keeping. I was hoping to exchange it, but my daughter lost the receipt while traveling. I have spoken to the store manager and salesperson, but they informed me that without the receipt, an exchange is not possible. Despite this, I am reaching out with the hope that my situation will be considered. If the product cannot be replaced, it will go unused, which is disappointing as it was a gift from my daughter. I am hopeful that Zara will help resolve this matter. Thank you.

Yesterday, during my visit to your SOHO New York store, my experience was frustrating. We waited for 45 minutes as employees struggled with the self-checkout computers, without informing customers about the issue. When I tried to purchase two t-shirts, the system attempted to charge me $[redacted]. The lack of communication and service made the visit disappointing. Even after requesting to switch to a different cashier line due to the long wait, the manager declined. I would appreciate it if you could send me two regular women's t-shirts in white and off-white to my address at 80 Meserole St 3L Brooklyn, New York [redacted]. Although the shirts only cost $17, the ordeal ruined our day and left a negative impression. I hope to receive a response soon. Thank you, Julia.

Dear Customer Service, I am writing to express my disappointment with my recent order experience. My order number is [redacted]. I placed the order on Friday, October 19th, with the expectation of free next day delivery, which was scheduled for Saturday, October 20th. However, despite receiving a shipping confirmation for Saturday delivery, I have yet to receive the items. I have rearranged my schedule to accommodate the delivery, including canceling plans, and am disappointed by the lack of communication and service I have encountered. Furthermore, I had planned to wear the outfit to a family event on Saturday. As a loyal customer, I hold your company to a higher standard of service and professionalism. I kindly request immediate confirmation that the items will be delivered today and ask for a 50% discount on this order as a goodwill gesture. Sincerely, Hanaa Ratip

Dear Sir/Madam, I visited Zara in Milan, Italy last Thursday. I tried on a new pink t-shirt and purchased it. Shortly after leaving the store, my underarm began to itch, redden, and burn. When I returned to Cyprus the following day, I sought medical attention and discovered I had a severe reaction to the t-shirt. I am experiencing pain and discomfort, as shown in the attached images. Incident date: 17/10/[redacted] I am requesting an apology and a refund due to the condition of my underarm. I have incurred over [redacted] euros on creams to treat it. The ordeal has been traumatic, ruining my holiday in Italy. I anticipate your swift response. For record-keeping purposes, please communicate via this email address. Yours faithfully, BC

During my recent visit to Zara Markville Mall, I experienced disappointingly rude customer service on both days. The staff members were unhelpful and inattentive. Despite the store not being busy, no one offered assistance when we needed it. The girl on the floor dismissed us when we asked for help finding a size, and the employee at the fitting room was blunt and unhelpful. Even when we returned the next day hoping for better service, we were left to find everything ourselves. The checkout experience was lackluster as well, with the cashier displaying no courtesy or friendliness. The overall experience was extremely off-putting, and as a result, we have no intention of returning to Zara in the near future.

Today, I visited the store to buy a pair of boots. The assistant said she would keep them behind the counter for me in 10 minutes. After waiting in line for about 20 minutes, the staff at the counter had no knowledge of the boots. Despite asking for help and being told the boots were on their way, they were still not available. I couldn't locate the original assistant, so I asked another employee who said the boots were coming. Returning to the counter, the boots were still missing, and I was told to come back in 10 minutes. Frustrated, I left to shop elsewhere and returned an hour later, only to find the boots were still not there. Finally, a different lady helped me, fetched the boots in size 6 instead of 7, and took me to the register. After this ordeal, the live chat support provided no real solution, and I am now stuck with ill-fitting boots and incredibly poor service from Zara.

I placed an order for a pair of trousers to pick up at my local Zara store on Sunday, October 28th. I have been waiting for an email confirmation, which I never received. After contacting the store, I found out my trousers had arrived, but no notification was sent. The pick-up date was expected to be Thursday, November 1st. Upon receiving my trousers, I noticed a noticeable hole in the fabric at the back, which is unacceptable considering the price I paid. The delivery took 8 days instead of the expected 4. I need a replacement before my event on Friday, November 9th, and cannot return to the store due to work commitments. I am requesting an exchange for the same trousers without the fault, to be delivered next day to my home address at no extra cost. My order number is [redacted]5 for the HIGH RISE TROUSERS WITH BELT - Red 0/[redacted]/[redacted]/[redacted]/02 in size S. I hope for a prompt response.

I recently visited your NYC location on 5th Avenue and 42nd Street where I purchased boots in European size 39, equivalent to US size 8. Unfortunately, the design of the shoes ended up hurting my feet, so I needed to return them. Despite being a loyal Zara customer for years, the manager, a young lady at that store, initially refused my return explaining that I had worn the boots. I simply wanted to exchange them for the correct size, not due to disliking the color. The manager's unhelpful behavior resulted in me walking to another Zara store on 5th Avenue and 53rd Street to seek assistance. Thankfully, the manager there was understanding, accepted the return, and apologized for the inconvenience. This experience has left me disappointed, and I will be avoiding the 42nd Street location in the future, even though I have been a frequent shopper at Zara for years.

I have been a loyal customer of Zara for many years. Having visited various Zara stores in Brazil and Spain, I have always encountered professional, helpful, and polite staff. However, my recent experience at the Zara store in Perimeter Mall, Atlanta, GA, was extremely disappointing. On November 16th, while making a purchase, I noticed a pricing error with a European price tag left on the merchandise. When I questioned the discrepancy, the cashier and another staff member insisted on charging me the different price. I requested to speak to the manager who arrived after a few minutes with a noticeably frustrated attitude. Despite explaining the situation and store policies regarding displayed prices, the manager's responses were condescending. She belittled me and dismissed my concerns without any regard for customer service or professionalism. Feeling humiliated and dissatisfied, I chose not to proceed with the purchase. This experience was a stark contrast to the exceptional service I have come to expect from Zara.

I am writing to express my dissatisfaction with an order I placed with Zara. I ordered on Friday, November 17th, and selected "Express Home Shipping" for a delivery date of November 20th. Today, I checked for a tracking number only to find out from Zara's chat help that my order was on the way and would be delivered tomorrow. I then learned from FedEx that my order was only picked up today, contradicting Zara's promised delivery date. I feel misled by the lack of clarity in the delivery information on the website and in the confirmation email, which stated a specific delivery date without using "Estimated." I am disappointed that Zara's customer service representatives were not able to provide consistent information. I request a refund for the shipping cost and strongly advise Zara to update their website and emails for better transparency. Additionally, ensuring that customer service representatives have accurate information is crucial for customer satisfaction. A proactive notification of delays would have been appreciated rather than me having to seek clarification through multiple conversations. Sincerely, G. McCain

I need help with an issue at Zara. Last week, I shopped at the new Zara store in Kings Plaza, Brooklyn, NY, and made a purchase over $[redacted] for my grandchildren. I bought size 3-4 for my grandson, but my daughter-in-law suggested a size 5 would fit better. I lost the receipt but wanted to exchange the items. The salesperson said I couldn't exchange without a receipt, despite the tags being intact. I couldn't exchange for a larger size without proof of purchase. They refused to accept a credit card statement as proof. Having worked in retail at Saks Fifth Avenue for 20 years, I find this policy unreasonable. I just want to exchange for a larger size, not get a refund. I hope someone can help rectify this situation for me. I am on a fixed income and can't afford to lose $[redacted]. Thank you, Mrs. R. Tierney. Email: [redacted]

Dear Customer Service at Zara, I am reaching out regarding a concerning issue with an order placed on the Turkish Zara online store. Despite being loyal customers who have enjoyed Zara products in the past, our recent order, which was of significant value, was shipped without a tracking number and falsely marked as delivered. Despite attempts to resolve the matter with Turkish customer service, we have been met with unhelpful responses and unclear shipping information. Multiple emails to Turkish customer service have gone unanswered, leaving us frustrated. At this point, I am requesting a resolution to this situation. Ideally, I would like a refund for the undelivered package. This negative experience has left my friends and me hesitant to continue ordering from Zara online if customer service concerns are not addressed promptly by the head office. I trust that Zara will prioritize customer satisfaction and work towards resolving this issue promptly.

On the 28th of November [redacted], I visited Zara in the Watford Intu Shopping Mall. I needed to exchange two items due to incorrect sizing for one and a desire to change the other item. Unfortunately, I did not have the receipt as it was a gift from my mother who did not keep it. I kindly requested assistance from a staff member to exchange the jumpers, but she declined. I asked to speak with the floor manager, who arrived and was incredibly rude, unwilling to help. Despite my request simply to exchange the size, she also turned me down. In my ten years of shopping at Zara, I have never encountered such difficulties. I only wished to exchange for the correct size, not seeking a refund or store credit. The experience at the Watford store has left me extremely disappointed and with two unwearable sweaters due to sizing issues.

I placed an order on Nov. 23 with the expected delivery between Nov. 27-30. However, the item is still "being prepared" and hasn't shipped after 12 days. I've contacted customer service via email and chat but received no response. I need this item shipped promptly as I budgeted for it and expected it a week ago. The order number is Nº [redacted]4.

Dear Sir/Madam, I wanted to share my experience at Zara South Coast Plaza in Costa Mesa, California. I went to pick up my order on December 5th around 4:30 pm after receiving an email notifying me that my online shipment was ready. When I arrived and spoke to a young lady at the pickup location, she couldn't locate my package despite my email confirmation. After a disappointing interaction with the first manager on duty, I eventually sought help from a male manager in the men's department who efficiently resolved the issue by checking the system and promptly handing me my package. The contrast in service between the two managers was significant, leaving me feeling upset by the initial encounter. The female manager in the women's department was unqualified, rude, and dismissive, which was disappointing considering the otherwise positive experiences I've had with Zara staff in the past. I hope this feedback helps improve customer service standards at your store. Sincerely, [Initials]

Good evening, Tonight, my mother, cousin, and I visited Zara at the Eaton Centre around 9:30 pm. While shopping, my mother decided to purchase a scarf on the lower level. Unfortunately, our checkout experience was disappointing. Despite a long line, the cashiers did not try to speed up the process. One of the cashiers (described as having darker skin and black hair in a bun) mentioned to the other cashier (described as a caucasian female with blonde hair in a ponytail and an accent) to inform customers about the available cashiers upstairs. Some customers moved upstairs upon hearing this, but my mother stayed in line. When it was her turn, the second cashier made sarcastic remarks and displayed rude behavior, making the overall experience very unpleasant. As someone with retail management experience, I value excellent customer service and was let down by the representation displayed by these employees. I hope this feedback reaches the appropriate personnel. Thank you for your attention.

Dear Customer Service, I am extremely disappointed as I have reached out to four different agents over the phone regarding my missing parcel with the order number [redacted], but I am yet to receive a refund. This order was for a past event, and I urgently request a full refund. The lack of prompt attention to this matter is frustrating, and it feels like my money and trust are being held without any resolution in sight. Thank you. Order Confirmation: Order Number: [redacted] Delivery Address: 60 Green Lane KT8 2PL West Molesey UK United Kingdom Delivery Date: Tuesday, 04