Dear, **I used to have my old YouTube channel by the name of Ketiuszka, which i haven't...
GetHuman-piorunek's customer service issue with YouTube from February 2019
Help with my YouTube issue
GetHuman-piorunek's next move: find and follow the right step-by-step guide.
YouTube doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-piorunek will need to dig through the advice provided by YouTube, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-piorunek can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if YouTube has better answers for you: YouTube Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-piorunek may need:
Email on Account, Phone Number, Name of Account Holder, and Password
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-piorunek's own words
Dear, **I used to have my old YouTube channel by the name of Ketiuszka, which i haven't been using for some time now, I had few covers on it. It was under the email of *****@***.com.*Few months ago I have noticed that my old YouTube videos are gone, I have just thought that maybe the website deleted them because I stopped using the account and stared a new one under my name Natalia Piorunek with a google email address. *Recently I have found out that the account is active and someone is posting videos of them playing some games. The Ketiuszka account still has my profile picture and all my liked videos and subscribed channels. I no longer can log in using my non-google email address and I am just being really hopeful that maybe I can get the account back? I am really hoping that my old YouTube covers are also there, just on private settings. **Please let me know if there is something that can be done with it. **Kind Regards, *Natalia Piorunek
GetHuman-piorunek did not yet indicate what YouTube should do to make this right.
I have an issue with YouTube too
How GetHuman-piorunek fixed the problem
We are waiting for GetHuman-piorunek to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.