YouTube Customer Service Issues

Archive 25

The following are issues that customers reported to GetHuman about YouTube customer service, archive #25. It includes a selection of 20 issue(s) reported February 23, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I worked with a production company on a commercial as a creative director. Unfortunately, the behind-the-scenes video they posted on YouTube titled "Inside Ridge | 2 girls 1 horse" was unprofessional and included footage of me that has caused significant harm, even impacting my personal relationships. Despite my request, the production company has declined to remove the video featuring me. This situation has forced me to start over, and I am distraught by the damage it has caused. I need assistance in having the production company take down the video in which I am unwillingly featured. If anyone has advice on how I can address this, I would greatly appreciate it.
Reported by GetHuman-canizale on शनिवार, २३ फ़रवरी २०१९, दोपहर १०:२३ बजे
I recently received a notice from YouTube on February 21st informing me that my access to the platform has been suspended for a perceived violation of the Terms of Service. This came as a shock to me as I had dedicated a lot of time and effort into setting up my cooking channel. Since creating my YouTube account on January 9th and uploading my first video on January 19th, I had uploaded 21 cooking videos by February 20th, garnering [redacted] subscribers, 3,[redacted] minutes of watch time, and 1,[redacted] views. All my videos were created in my home kitchen using appropriate content without nudity, violence, hate speech, or any other violations of community guidelines. Despite this, my channel was suspended without a clear reason provided. I believe my channel, edensskitchen - UC8OhLhXuX9YS-1ix_BlU6lQ, was wrongfully terminated and I am seeking assistance to have it reinstated. I am willing to comply with any necessary guidelines and ensure such issues do not occur in the future.
Reported by GetHuman-edensski on शनिवार, २३ फ़रवरी २०१९, दोपहर २:४७ बजे
I am struggling to find a video from [redacted] on YouTube. When I search with the specific year, I am receiving results from various years, mostly [redacted], some from [redacted], and just a couple from [redacted]. The filter options available do not allow for a custom year range, only offering filters like Last hour, Today, This week, This month, and This year, which is not helpful for older searches. I wish YouTube could improve the filter settings to include a custom year range option. It would make searching for older content more efficient. I have been attempting to reach out to customer service for assistance but haven't had luck talking to a real person yet. I hope that YouTube can address this issue and enhance their customer service to make users feel genuinely cared for.
Reported by GetHuman-mrlnjaim on शनिवार, २३ फ़रवरी २०१९, दोपहर ४:०४ बजे
I received a notice from YouTube on February 21st, informing me that my access to their services was suspended due to a supposed violation of their terms. This is very distressing for me because I made significant efforts to set up my cooking channel. I've spent hundreds of hours cooking and editing videos to share my culinary skills. My YouTube account was set up on January 9th, and I posted my first video on January 19th, [redacted]. By February 20th, I had uploaded 21 cooking videos, gained around [redacted] subscribers, reached 3,[redacted] minutes of viewing time, and 1,[redacted] views. The videos are filmed in my home kitchen, and I create my own thumbnails. The music used is allowed for CC users. I cannot find any violations of the community guidelines in my content. None of my videos contain inappropriate material. I am unsure why my channel was automatically suspended without a clear explanation. I do not believe my cooking videos were spam, deceptive, or scams. I am seeking assistance to appeal and reinstate my channel, as I feel it was unjustly terminated. I have backup copies of all my videos to provide evidence. I am willing to start a new channel but fear facing the same issue without understanding the alleged violations. I enjoy creating YouTube content and would appreciate any help in resolving this matter. My channel is "edensskitchen - UC8OhLhXuX9YS-1ix_BlU6lQ".
Reported by GetHuman2276354 on शनिवार, २३ फ़रवरी २०१९, दोपहर ४:१९ बजे
Hello, my name is Zachary Pfliger. I have a YouTube channel called videogameanime. Unfortunately, there is a YouTuber who has been disrespectful and mean to me, and I feel concerned about him potentially harming other YouTubers. His channel is called Nintendrone Eliminator. I would appreciate it if you could help remove his channel to prevent him from hurting others. You can contact me at [redacted]. Thank you for your assistance in addressing this issue and understanding the situation.
Reported by GetHuman2277477 on शनिवार, २३ फ़रवरी २०१९, शाम ७:१९ बजे
I am concerned about the inappropriate content being leaked on YouTube Kids. The platform should be a safe space for children to explore, but unfortunately, disturbing videos are slipping through the cracks. This includes dangerous tutorials, threats, and harmful challenges that are not suitable for young viewers. Proper monitoring and filtering should be in place to protect impressionable minds. Parents should have the confidence that their children are not exposed to harmful content when using YouTube Kids. I urge the platform to take stricter measures to ensure that only child-friendly and safe videos are accessible. It's essential for the well-being of our children that the content on YouTube Kids is closely monitored and regulated.
Reported by GetHuman-tahlialo on सोमवार, २५ फ़रवरी २०१९, दोपहर ११:२९ बजे
I wanted to bring attention to a concerning issue. There is a channel operated by a twice-convicted sexual predator named Jamie Luckhardt, who has been convicted in both Florida and Michigan. My name was mentioned in a video where a pitbull destroyed a toy stuffed animal, and this individual should not be permitted on social media platforms. I have been attempting to address this matter for over a week without success. The channel only has two videos, both involving children. One video shows two children in a bedroom, one of whom is shirtless and in underwear. Jamie Luckhardt is currently in a mental facility, making it impossible to reach out to him to take down the channel. For more information about his status as a sexual predator, you can view the details on the Michigan Crime Watch page: [redacted].
Reported by GetHuman2299041 on सोमवार, २५ फ़रवरी २०१९, दोपहर २:५० बजे
I am noticing an issue regarding uploading videos to YouTube. When I upload videos of Mexican Ballet Folklorico or Mariachi performances that I personally record, even if there is just a small portion of music in the background, I receive a copyright notice asking me to change the music to a specific collection like Mozart. Meanwhile, many others seem to upload videos with original music, including hours of Oldies and popular music, without facing the same requirement to change the music. It appears unfair that they can use copyrighted music while I am instantly flagged for it. I believe these other users might be benefiting from subscribers without facing the same restrictions. If I cannot upload music without encountering these issues, it should be the same for everyone else who uploads original music.
Reported by GetHuman-loehrpau on मंगलवार, २६ फ़रवरी २०१९, रात २:३७ बजे
I am reaching out for assistance regarding my YouTube account. I have been a content creator for two years with 4.3K subscribers, but my channel is not yet monetized. Despite consistently posting better content, my watch hours decrease by about a hundred every week. It is frustrating to see my progress hindered when my subscribers and views are increasing. My videos seem to be disappearing, preventing me from accessing older content. I have invested a lot of time and money into my channel, but it is not progressing. Other smaller channels have been approved for monetization quickly, leaving me confused and discouraged. My channel name is Hazels Reptiles Eats. I would appreciate prompt assistance with this issue.
Reported by GetHuman-luvmerce on मंगलवार, २६ फ़रवरी २०१९, दोपहर ४:१४ बजे
Hello, I'm Pastor Michael Cummins. I need assistance removing unauthorized YouTube videos that feature my Christian beliefs. Due to new Australian legislation, I am required to delete all content discussing Jesus Christ. I am not tech-savvy and did not upload these videos. My website, christsetsyoufree.wordpress.com, also needs to be cleared of any mention of me or my preaching on Christianity. I have been pressured by Black and Co Attorneys, specifically Mr. Ian Black, with legal action if this is not done within 72 hours. Kindly follow the instructions to remove all references to me from YouTube. Thank you, Michael Cummins
Reported by GetHuman-framecum on मंगलवार, २६ फ़रवरी २०१९, दोपहर ४:५२ बजे
Hello, my name is Kasie Boone, and I need urgent assistance with a distressing situation. A post on YouTube by Sickomode Sue, titled "Confessions of a Cyberbully," incorrectly targets me. This post tarnishes my reputation by spreading false accusations about my character, parenting, and lifestyle. As a probation officer, having this misinformation exposed could jeopardize my job and well-being. The attention this post is receiving is alarming, and I urge for its immediate removal. This situation has left me very distraught, and I am eager to know the steps being taken to address this issue promptly. Please communicate any progress or updates via email at [redacted] or by phone at [redacted]. Your swift response is greatly appreciated.
Reported by GetHuman-wrapabyb on मंगलवार, २६ फ़रवरी २०१९, रात ८:१० बजे
My son shared concerning information about a figure named Momo on YouTube. It's important for all parents to be aware of this character who appears in popular children's shows and promotes negative actions like suicide and self-harm. It's alarming to think about the influence this can have on young minds. It's essential to monitor what children are watching online closely and restrict access to platforms like YouTube. We need to spread awareness and protect our children from harmful content like this. Let's work together to stop these dark influences and keep our kids safe. Thank you for reading this.
Reported by GetHuman-thehangm on मंगलवार, २६ फ़रवरी २०१९, रात ११:५० बजे
Be cautious about the momo character on YouTube. The character appears in children's videos, encouraging dangerous behaviors like suicide, turning on the stove unsupervised, or playing with electrical outlets. Parents should monitor what their kids watch on YouTube, especially videos geared towards 2-5-year-olds. This character is present on both YouTube Kids and regular YouTube platforms, potentially exposing young children to harmful content. Spread the word to other parents to raise awareness. Contact email redacted for more information. I am deeply disturbed that this character shares my name, and I am committed to addressing this issue. It's essential to protect children from such violent content labeled as suitable for kids.
Reported by GetHuman-mickiwow on बुधवार, २७ फ़रवरी २०१९, सुबह ४:४४ बजे
Hello, my name is Amanda. I'm a stay-at-home mom of one and a student. I've noticed disturbing videos on Youtube that interrupt children's cartoons or videos. I spend about 8 hours daily watching Youtube for school and DIYs, while my daughter watches her shows. I want to make sure kids are safe online. I'm interested in a job reviewing children's videos to help clean up the content they see. Is there a job like this available at Youtube? I would love to assist. You can reach me at [redacted] or [redacted] Thank you.
Reported by GetHuman-atruestu on बुधवार, २७ फ़रवरी २०१९, सुबह ७:३८ बजे
I wanted to address an urgent issue regarding a concerning situation on ROBLOX involving a character named MOMO. This character is showing up unexpectedly in videos and encouraging young children to engage in harmful behavior. As a grandparent, my family has experienced distress due to my granddaughter's nightmares and fear related to the MOMO character. Thankfully, through social media posts, we became aware of the situation and sought professional help to understand and address it. I am requesting urgent action from the YouTube team to handle this matter effectively and ensure the safety of young viewers. I can be reached at [redacted]. My name is Natwiya Birchfield, and I am eager to speak directly with a YouTube representative who can address this issue comprehensively. Thank you for your prompt attention to this matter.
Reported by GetHuman-missttri on बुधवार, २७ फ़रवरी २०१९, दोपहर १:३७ बजे
I am feeling a mix of emotions right now! My son is terrified to go to bed tonight after encountering disturbing videos online. Despite our efforts to restrict his access, he managed to stumble upon a shocking video. It was disguised as a harmless Peppa Pig clip but turned out to be something truly terrifying. I never thought my child would be exposed to such content as we have strict rules in place. I have now disabled YouTube on my phone and Kids Tube on their tablets to prevent any more incidents. This experience has been traumatic, and I believe that online platforms should take more responsibility in monitoring the content available to children. It's time to prioritize the safety and well-being of young viewers.
Reported by GetHuman2320511 on बुधवार, २७ फ़रवरी २०१९, रात ८:४९ बजे
When I was 15 years old, I was blackmailed, harassed, and threatened by an online predator to do things I didn’t want to do. This person has created a YouTube channel entirely dedicated to harassing and cyberbullying younger people. This situation has been ongoing for years, and I have an FBI case and police involvement. As a college athlete with videos related to my career, this could seriously impact my future. Despite filing numerous complaints, YouTube has rejected my appeal, even with inappropriate videos of me as an underage individual. I am considering seeking professional help and support to deal with this issue. My lawyer is suggesting legal action, but I am hoping to resolve this without a lawsuit. I am grateful for any assistance. Thank you.
Reported by GetHuman2320699 on बुधवार, २७ फ़रवरी २०१९, रात ९:०६ बजे
Hello, I am Tom Koutsoumpas III. If you search for me and my father, Tom Koutsoumpas, Jr, you can see our credentials. I have recently found out that YouTube might be partially responsible for the "Momo" epidemic or is not effectively managing this disturbing content that kids can easily access. Being the son of former executive Vice President Tom Koutsoumpas, Jr of United HealthCare and current CEO of Capital Caring, a nonprofit that focuses on Hospice, Palliative, and Mental Health Care, and President of Healthsperien, a healthcare policy non-profit, I am deeply shocked. This situation not only harms our youth but also endangers their mental well-being. I will raise awareness to prevent this issue from escalating further. Last year, my fiancée lost her cousin to suicide, causing immense pain for her family. It is unacceptable to let this continue. I have connections with Congress, the Senate, and NAMI (National Alliance for Mental Illness), all deeply concerned about this. I anticipate a prompt response on how YouTube will address this CRISIS. I am eager to hear from you. Regards, Tom Koutsoumpas III
Reported by GetHuman-tomkouts on गुरूवार, २८ फ़रवरी २०१९, सुबह ८:५८ बजे
Subject: Assistance Needed with Suspended YouTube Account Hello, I am seeking assistance with the suspension of my YouTube account. Last week, I released my first album and, in my excitement, unknowingly violated the platform's guidelines. This is my first time using YouTube, and I genuinely wish to create an engaging channel without further violations. I deeply regret my mistake and assure you it will not occur again. I kindly request a review of my case and the opportunity for a second chance. Enclosed is the relevant correspondence for your reference. Thank you for your time and consideration. Best regards, Henry Email: [redacted]
Reported by GetHuman2324243 on गुरूवार, २८ फ़रवरी २०१९, सुबह ९:०४ बजे
I continue to have issues with my logon account as I keep receiving mostly non-English videos despite selecting English as my preferred language when creating the account. Previously, videos were directly related to my search history, but since the recent changes, I no longer receive relevant videos. Interestingly, I notice that I get more English videos when not logged in compared to when I am logged in. The videos I receive are predominantly from the Middle East (Iran, Iraq, etc.) and India. This shift has affected the monetization of English videos since I rarely receive them. I am a native English speaker and reader and am disheartened by the lack of English content presented to me. As a result, I have had to limit my use of YouTube. I am perplexed by this issue as I never engage with non-English videos. This situation is ultimately a loss for your company.
Reported by GetHuman-troglor on गुरूवार, २८ फ़रवरी २०१९, दोपहर १:१४ बजे

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