Smartocity.com - unethical business practices even worse customer service

GetHuman-lilawms's customer service issue with YouTube from November 2018

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The issue in GetHuman-lilawms's own words
cancel order due to non receipt ... SMARTOCITY ADVERTISER. YOUTUBE SHOULD NOT TAKE THEIR ADS.**Bought from a youtube advertiser named "Smartocity" with unethical business practices. Did not receive item, will not let me cancel order. Advertises that you can return item, but you have to return it back to to Korea! Costs more to return than to keep. Did not ship item for ** days, marked item shipped BEFORE it was shipped. Kept my money, etc.**Youtube should not allow unethical businesses to advertise on their platform.
Customers cannot cancel their order with Smartocity after ** hours, even though they do not ship for ten days. They ship from Korea, and you must return the "satisfaction guarantee" item to Korea. Costs more to return than you even paid in the first place.This is a rip off.
I'd like a full refund, including shipping.
This is my first order.*I expected to be able to cancel an order that was non received.*I expected it would ship promptly. It did not ship for ten days.*I expected to be able to return the item for a reasonable shipping cost. The fact that they ship from Korea and that the item must be returned to Korea is hidden from the customer.*I could not cancel the item after ** hours, even though they did not ship it for ten days.
Emailed smartocity about four times. "You cannot cancel your order" "It will be there soon".
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YouTube

teeth whitening pen
Customer service issue
Reported by GetHuman-lilawms
Nov 12th, 2018 - 2 years ago
Not resolved
Seen by 40 customers so far
Similar issue to 8041 others
0 customers following this

Timeline

GetHuman-lilawms started working on this issue
Nov 12th, 2018 8:03pm

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