Hi,**My phone and laptop were hacked a while ago and ever since then I've been harassed...

GetHuman1393568's customer service issue with YouTube from October 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1393568's own words
Hi,**My phone and laptop were hacked a while ago and ever since then I've been harassed online and I've noticed my YouTube has been showing strange recommendations. My suspicions were confirmed when i got a pop-up message from YouTube, i can't remember the exact wording of the message but it was something like "other devices may be influencing your viewing experience".**Can you tell me what devices have been connected to my account?**I spoke to my ISP tonight and they told me my device was connected to my wifi but it wasn't, so i think they have now cloned my mobile phone and are accessing YouTube this way. I'm hoping you will have some sort of record of both devices being logged in at the same time.**Any help is really appreciated.**Thanks, **Morgan

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YouTube

Customer service issue
Reported by GetHuman1393568
Oct 22nd, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 6150 others
0 customers following this

Timeline

GetHuman1393568 started working on this issue
Oct 22nd, 2018 10:00pm