Hi,**My phone and laptop were hacked a while ago and ever since then I've been harassed...

GetHuman1393568's customer service issue with YouTube from October 2018

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Help with my YouTube issue
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YouTube doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1393568 will need to dig through the advice provided by YouTube, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1393568 can let us know if they help or not.
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Before contacting them, items GetHuman1393568 may need:
Email on Account, Phone Number, Name of Account Holder, and Password
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1393568's own words
Hi,**My phone and laptop were hacked a while ago and ever since then I've been harassed online and I've noticed my YouTube has been showing strange recommendations. My suspicions were confirmed when i got a pop-up message from YouTube, i can't remember the exact wording of the message but it was something like "other devices may be influencing your viewing experience".**Can you tell me what devices have been connected to my account?**I spoke to my ISP tonight and they told me my device was connected to my wifi but it wasn't, so i think they have now cloned my mobile phone and are accessing YouTube this way. I'm hoping you will have some sort of record of both devices being logged in at the same time.**Any help is really appreciated.**Thanks, **Morgan

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Customer service issue
Reported by GetHuman1393568
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 6150 others
0 customers following this


GetHuman1393568 started working on this issue
Oct 22nd, 2018 10:00pm