Yodel Customer FAQ

If the postcode on your delivery address is incorrect, we recommend contacting Yodel immediately. They may be able to amend the address if the package hasn't been shipped yet. However, once the package is out for delivery, it's often difficult to change the address due to logistics and delivery process. If the package is undeliverable due to the wrong postcode, it would typically be returned to the sender. Further actions or potential re-delivery would have to be coordinated directly with the sender. Make sure to double-check your address details while placing orders online to avoid such issues in the future.

We're sorry to hear about this. Misdelivery can sometimes occur due to a number of reasons. It's possible the parcel might have been left in a safe place or with a neighbour if the sender has allowed this. If you've checked these options and still haven't found your parcel, there may have been a mistake. You should directly contact Yodel customer service as soon as possible to provide them with your tracking information so they can investigate. They'll make every effort to locate your parcel or give you information on the next steps to help resolve this issue.

Apologies for the confusion. Usually, the tracking information on the Yodel website is updated to reflect that a package has been delivered. If you weren't home at the time of delivery, the delivery driver might have left it with a neighbor or in a safe place and should have left a calling card with this information. Check with your neighbours or around your property. If you are still unable to locate your parcel, we recommend that Yodel's customer service be contacted for further assistance. They are the best ones to assist you in investigating the location of your parcel.

We're sorry to hear about your lost parcel. If your Yodel package was delivered to the wrong address, we advise you to first check your delivery notification. Often, parcels are left with a neighbor or in a safe location like your garden or porch. If your parcel is still missing, you can report it through the Yodel app or website. There you can provide the details of your order and make a claim for the lost package. Yodel’s customer service team will investigate and do their best to resolve the situation. Please allow a reasonable amount of time for investigation to take place before receiving feedback or a resolution.

I'm sorry to hear that you're having trouble. If you don't have a collection code, check your emails, including your spam or junk folders, to see if Yodel has sent you one. If you can't find it, or if your email isn't being accepted on the website, it's possible there may be an error or a miscommunication. We recommend checking you've entered the correct email and trying again. If the issue persists, you may need to liaise directly with the sender of the parcel to resolve this issue, as they will be able to contact Yodel on your behalf for further support.