No items left despite card saying so!

GetHuman1035800's customer service issue with Yodel from August 2018

Help with my Yodel issue
The issue in GetHuman1035800's own words
An unexpected attempt to deliver today. Orange card left, driver wrote AT DOOR on it. No packages at any door or in my stated safe place which is advised to ALL suppliers. Card number is not recognise by their system.
The card is WRONG, put through my letter box on gate. Clearly driver didn't go to any door.
Deliver the goods!
Their card number is not recognised by their system, no contact available, no webchat (for what its worth which is usually pointless as all they do is argue), no email, no phones answered.
I have an issue with Yodel too
How GetHuman1035800 fixed the problem
Eventually got through to their customer services, and it turns out that the drivers can cancel a card, but then no record is kept on their systems, so nobody can work it out! It didn't help that no information was written on the card with names dates etc.
Please help with my Yodel issue
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Yodel

Customer service issue
Reported by GetHuman1035800
Aug 25th, 2018 - 4 mons ago
I have an issue with Yodel too
Fixed
GetHuman1035800 shared how to fix
Seen by 12 customers so far
Similar issue to 323 others
0 customers following this
Items needed
Who made the purchase
Tracking number
Timeline
GetHuman1035800 started working on this issue
Aug 25th 5:26pm
GetHuman1035800 shared this issue with friends on Facebook
Aug 25th 5:26pm
GetHuman1035800 indicated the issue is not fixed yet.
Aug 25th 8:59pm
GetHuman1035800 indicated the issue is not fixed yet.
Aug 25th 9:02pm
GetHuman1035800 indicated the issue is not fixed yet.
Aug 25th 9:03pm
GetHuman1035800 indicated the issue is not fixed yet.
Aug 27th 10:54am
GetHuman1035800 confirmed the issue is fixed. Hooray!
Aug 29th 7:10pm