I am a little irritated that our first (and only) review was removed from the star rati...

GetHuman2606021's customer service issue with Yelp from March 2019

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The issue in GetHuman2606021's own words
I am a little irritated that our first (and only) review was removed from the star rating and left as "not a recommended review". I understand the concept of filtering out potential biased reviews, but this is invalid filtering. We've been in business for *** years and have helped out this group for ** years. When the HR director found out we were on yelp, she left a review. Why on earth would such a positive review be removed? Similar businesses are much easier to find on our page (they're literally at the top), which directs business elsewhere when people go to our page. Perhaps it would be best if we removed our business from Yelp considering our page does more advertising for other pages than it does anything for us if our only review doesn't even show up so now we have no stars. We didn't suddenly get a flood of reviews (even if we did, we don't pay for reviews or offer incentives to employees considering it's literally a family company and it's just * employees and they are all related). We're very upset.

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Yelp

Customer service issue
Reported by GetHuman2606021
Mar 27th, 2019 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 901 others
0 customers following this
Items needed
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Email on Account
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Timeline

GetHuman2606021 started working on this issue
Mar 27th, 2019 7:10pm
GetHuman2606021 indicated the issue is not fixed yet.
Mar 28th, 2019 12:54pm
GetHuman2606021 indicated the issue is not fixed yet.
Apr 1st, 2019 2:11pm