In a nutshell: There are many reasons you might want to ask for a refund from Yelp, such as a billing error. The good news is that the company makes it easy to learn how to request a refund or to contact customer support. Try these easy-to-follow steps to determine if you're eligible to get your money back.
There are many reasons you might want to ask for a refund from Yelp, such as a billing error. The good news is that the company makes it easy to learn how to request a refund or to contact customer support. Try these easy-to-follow steps to determine if you're eligible to get your money back.
Reason you're requesting the refund
Visit the Yelp website.
Find the Yelp menu, which is represented by three horizontal black lines in the upper-right corner of the homepage.
Click on the three black horizontal lines to expand the menu.
Look at the bottom of the open menu to find the blue "Support" link.
Click on the blue "Support" link. Doing so will direct you to the Yelp Support Center.
Locate the horizontal "Ask a question..." box on the Yelp Support Center page. It's under the line that says "How can we help?"
Click on the "Ask a question..." box so the cursor starts blinking.
Type "refund" in the horizontal "Ask a question..." box. Click the red and white "Search" button underneath to begin your search.
Browse through the search results and look for a link that pertains to your situation. Once you find the correct link, click on it.
Attempt the recommended steps on the page to request a refund. If you didn't find a link that pertains to your situation or you still have questions, please move on to the next step.
Contacting Yelp customer service may be a good idea if you were unable to find a link that pertains to your situation or you have questions. Make sure you prepare for your call before picking up the phone.
Set yourself up to take notes during your call. Put your phone on speakerphone so you can hear the representative while taking notes on your phone or a laptop. Additionally, pull up documentation about why you're asking for the refund from Yelp. The representative will request the reason, so prepare accordingly. For example, if you got double charged, have the information in front of you so you can quickly provide dates and amounts.
Before hanging up, write down the name of the Yelp representative you spoke with and the date and time you called. You should also note the results of the call, such as if you qualified for the refund, and, if so, when you should expect it.
There are no guarantees you'll get your money back from Yelp. However, if you want to request a refund, it's important to start the process as soon as possible. There might be a timeframe during which you can ask; after that point, you may no longer be eligible. If you need assistance, don't hesitate to contact the Yelp customer service team.
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