Hello, I need to contact with someone at Yahoo and it seems like an impossible task. I...

GetHuman4535450's Recover Account issue with Yahoo from March 2020

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Email on Account, Username, Password, and Name of Account Holder
The issue in GetHuman4535450's own words
Hello, I need to contact with someone at Yahoo and it seems like an impossible task. I work in a free Internet access center in a small town in Spain. Due to the pandemic, cases like this are happening: a user cannot access her mail account and needs it urgently. When she enters her email address she is told to enter a code that she never receives. She does not have the keys to the associated email account because she opened it many years ago just because she was asked for it and no longer remembers the password. He tries to log in through yahoo applications (as recommended) and it doesn't work. He tries to get an sms sent to him and he doesn't receive anything. It makes him touch an icon that never appears on the screen. We have no response on social networks. The help service is useless. How should we proceed? Thank you for your attention.

GetHuman4535450 did not yet indicate what Yahoo should do to make this right.

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Yahoo

Recover Account issue
Reported by GetHuman4535450
Mar 27th, 2020 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 17711 others
0 customers following this

Timeline

GetHuman4535450 started working on this issue
Mar 27th, 2020 9:58am