Forgot my password over a year ago but I remembered my * security question answer. I st...

GetHuman-tnf's customer service issue with Yahoo from December 2018

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Help with my Yahoo issue
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GetHuman-tnf's next move: find and follow the right step-by-step guide.
Yahoo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tnf will need to dig through the advice provided by Yahoo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tnf can let us know if they help or not.
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Before contacting them, items GetHuman-tnf may need:
Email on Account, Username, Password, and Name of Account Holder
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-tnf's own words
Forgot my password over a year ago but I remembered my * security question answer. I stopped using the AOL.COM email address and forgot to change the recovery address in my account. now I'm still without my yahoo mail.* Forgot my Yahoo email password over a year ago but I remembered my * security question answer. I stopped using the AOL.COM email address and forgot to change the recovery address in my account. now I'm still without my yahoo mail.The phone number on the account is no longer active (it's been years...)..I just want to be able to log in on my Yahoo Mail. I just need to change my password.*I could not answer my incoming mail.*Please help me Change my password.*I've been on Yahoo Mail for many years.*I hadn't any phone numbers of Yahoo to call for assist.

GetHuman-tnf did not yet indicate what Yahoo should do to make this right.

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Yahoo

Customer service issue
Reported by GetHuman-tnf
Dec 28th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 83126 others
0 customers following this

Timeline

GetHuman-tnf started working on this issue
Dec 28th, 2018 8:57pm

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